Outlets Manager

Job Description

Add expected salary to your profile for insights Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney’s Inner West. Today, Oscars Group is one of the largest privately owned hospitality groups featuring an ever-expanding portfolio of 46 Assets across NSW, Queensland and Victoria. The group operates across a variety of segments including accommodation, pubs and gaming, retail liquor, conference and events centres, chartered vessels, and both commercial and residential developments. The Venue Novotel Wollongong Northbeach is an award winning venue located just steps from the beach. The hotel has undergone a major transformation with multiple outlets and entertainment facilities under the one roof, and is one of the premium locations for accommodation, weddings, events and dining in the Illawarra. The hotel has 209 accommodation rooms, 5 food and beverage outlets and multiple event spaces offering incredible views and amazing experiences. The hotel provides an exceptional product with world class food and beverage offerings. The Role As Outlets Manager at Novotel Wollongong Northbeach, you will liaise between multiple departments to ensure the success of Adrift and North Bar events and live entertainment, and to create memorable experiences for our guests. This role will oversee operations in North Bar, Adrift Pool Bar, In Room Dining & Le Pantry and will provide support to Palisade Restaurant. Reporting to the Food and Beverage Services Manager, the Outlets Manager is responsible for event execution, social media management, beverage inventory management, supplier relationships, and team performance. Key Responsibilities Lead and manage the outlets teams and ensure service standards are exceeded Manage and budget live entertainment for the outlets Active role in mapping out and executing events in the outlets Manage the social media for the outlets Beverage inventory management including the stock take process (wastage, consumption tracking, commentary) Maintain and build supplier relationships and lead negotiations Oversee back-end administrative tasks for key operating including rostering overview and float reconciliation Address guest concerns and react quickly and professionally About You Previous leadership experience in food and beverage/events required, within a large scale hotel preferred Strong liquor licencing understanding and representation Strong interpersonal skills with proven ability to build and maintain stakeholder relationships Ability to problem solve and prioritise tasks within a fast paced environment Excellent communication and organisational skills Goes above and beyond for our valued guests The ability to work a rotating flexible roster, including weekends, public holidays and evenings Take pride in your personal presentation A police check will be required for this role The benefits Access to Accor discounts, including worldwide accommodation discounts Internal and external training and development opportunities and online training platform Career development opportunities within Oscars Group across multiple amazing venues. Employee Assistance Program Mentoring from a strong team of hospitality professionals Reward and recognition programs Your application will include the following questions: Which of the following statements best describes your right to work in Australia? Do you hold a current Responsible Service of Alcohol (RSA) certificate? Do you have experience preparing work rosters? How many years of people management experience do you have? Do you have customer service experience? What's your expected annual base salary? How much notice are you required to give your current employer? Do you have a current Police Check (National Police Certificate) for employment? #J-18808-Ljbffr