PATIENT ACCESS ASSOCIATE/EMERGENCY DEPT - PATIENT ACCESS - PRN VARIES

Job Description

PATIENT ACCESS ASSOCIATE/EMERGENCY DEPT - PATIENT ACCESS - PRN VARIES Job Location: Maryville, IL Position Type: PRN (32 Hours) Salary Range: $16.00 - $23.75 Hourly Job Shift: Varies Description Job Summary: Responsible for registering patients presenting for emergency services at Anderson Hospital or urgent services at an express care location by accurately and efficiently collecting patient demographic information and insurance information and entering it into the hospital registration system. This includes POS collections for any patient liabilities due at the time of service. This position will also be responsible for learning multiple software applications that relate to the registration processes and the collection processes. As a front line employee, the Patient Access ER Associate is responsible for providing excellent customer service while also protecting the privacy of the patient’s health information. Service and Quality Standards: Service: Adheres to customer service standards Is competent, caring, and compassionate Treats coworkers and customers with dignity and respect Demonstrates competent, caring, and compassionate behavior to customers and coworkers People: Assures confidentiality of patient and employee information Is positive in interactions with others Is courteous and respectful Promotes a harassment-free environment Inspires the trust of others Acts in accordance with imaging center policies and code of conduct Quality: Is excellent in patient care and service Demonstrates multidisciplinary cooperation Assists in obtaining excellent satisfaction scores of feedback Is safety conscious and supports safety initiatives Is involved with improvement efforts Supports performance improvement Seeks ways to improve systems and services Shows commitment to improvement efforts Meets mandatory educational requirements Growth: Demonstrates commitment to imaging center mission and vision Is active and involved Supports imaging center initiatives Champions innovation and supports change Is a positive role model Fosters team cooperation Finance: Is a good steward of imaging center resources Develops/uses efficient work methods Conserves organizational resources ER Associate Primary Job Responsibilities: The responsibilities for an ER Associate and Express Care Associate are broken down as follows: Receiving Walk-In ER Patients: The ER Triage Nurse will greet walk-in patients as soon as they enter the ER for services and enter the basic patient information into the system to add the patient to the ER Tracker. Registering EMS Patients and/or ER Patients: Responsible for accurately initiating the EMS patient record for the visit and accurately identifying the time of arrival of the patient. Completing Registration Process: Responsible for returning to the patient to complete the registration process after the physician has seen the patient. Identifying Primary Care Physician: Responsible for accurately identifying the patient’s Primary Care Physician. Collecting Copayments: Responsible for collecting any applicable copayment or ER deposit if the patient has no insurance. Completing Admission Registration: The admission registration for an ER patient is completed by the Admission Coordinator. Registering Direct Admissions: Responsible for registering direct admissions 24/7 into the hospital. Reviewing EcareNext Work List: Each registrar is responsible for reviewing their EcareNext Work List. Understanding Downtime Procedures: Each registrar is responsible for knowing and understanding Downtime Procedures. Wearing Badge and Uniform: Each registrar is responsible for wearing their badge during each shift and wearing the appropriate uniform jacket. EXPRESS CARE Associate Job Responsibilities: Each Express Care is staffed with two registrars that alternate a standard express care schedule including weekends and holidays. Responsibilities include: Receiving Patients: Responsible for receiving patients as they enter the Express Care. Completing Patient Registration: Responsible for using/reviewing the Admission Card and obtaining additional identification and insurance information. Identifying Primary Care Physician: Responsible for accurately identifying the patient’s Primary Care Physician. Collecting Copayments: Responsible for collecting any applicable copayment or Express Care deposit. Scanning Documentation: Responsible for scanning all patient registration documentation and clinical documentation for each patient visit. Reviewing EcareNext Work List: Each registrar is responsible for reviewing their EcareNext Work List. Understanding Downtime Procedures: Each registrar is responsible for knowing and understanding Downtime Procedures. Wearing Badge and Uniform: Each registrar is responsible for wearing their badge during each shift and wearing the appropriate uniform jacket. Qualifications Education Requirements: Education Level: High school diploma or equivalent. Experience Requirements: Typing skills of 50 wpm, prior customer service experience is required, recent patient access experience is preferred, POS collection experience is preferred, exposure to multiple types of software technology is preferred, medical terminology course or background preferred. Working Conditions: Exposure Category III: Tasks that involve no exposure to blood, body fluids, or tissues. The normal work routine involves no exposure to blood, body fluids, or tissues. #J-18808-Ljbffr