PLAYER DEVELOPMENT - DIRECTOR

Job Description

Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit our full list of benefits . Responsibilities Under the direction of the Vice President of Casino Marketing, the incumbent is responsible for developing and maintaining new casino patron and business relationships to increase awareness, drive trial, and build customer loyalty resulting in frequent trips with high level casino play. ESSENTIAL JOB FUNCTIONS: Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures. Develop new business relationships and maintain relationships with existing patrons through personal contact in order to generate incremental gaming revenues. Determine and approve the issuance of appropriate player reinvestment through complimentaries and point redemption. Serve as an ongoing ambassador and advocate for our gaming product and amenities to valued guests. Provide guidance for hosts, executive hosts and player development executives. Maintain the highest standards of ethical business conduct. Oversee and manage the Player Development Executive team, Executive Host team, Casino Host team, and Player Development Coordinators. Attend functions hosted by property to serve and assist invited guests. Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service. Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. Qualifications High school diploma or equivalent required. Bachelor’s degree in related field preferred. Fifteen (15) to twenty (20) years of player development experience, with executive host or director level experience preferred. Experience in using desktop computers, MS Office applications, and casino software applications for player tracking and reporting data required. Ability to deliver a service level which creates an atmosphere that makes our guests want to return. Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional demeanor. Ability to work flexible schedules, including nights, weekends and holidays is required. Excellent interpersonal, communication, team building and problem solving skills required. Analytical skill and customer service orientation required. WORK ENVIRONMENT: Will be exposed to casino related factors including, but not limited to, second hand smoke, excessive noise, large crowds and stress related to servicing guests in a high pressure and fast paced environment. CLOSING: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. Disclaimer: While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change. #J-18808-Ljbffr