Patient Services Officer - Patient Travel Assistance Scheme (PTAS) (526119)
The role: Establish eligibility of patients and their escorts for financial assistance for travel and accommodation under... more info
Job Summary: We are seeking skilled and dedicated staff; either Ambulance Officers, Paramedics, or Registered Nurses to join our team in providing high-quality on-road clinical care based in the ACT. As one of our clinicians, you will be responsible for responding to Patient Transport Service (PTS) taskings as well as emergency calls (calls occur predominantly on racetracks ACT/NSW), assessing patient conditions, and delivering timely and effective medical interventions. Your expertise and compassion will play a vital role in providing essential healthcare services to our customers and clients across various areas of event and patient transport settings. Responsibilities: Respond promptly to calls at client sites or within a patient transport setting, using your knowledge and skills to assess and prioritise patient needs. Conduct thorough patient assessments, including evaluating vital signs, obtaining medical histories, and performing physical examinations. Administer appropriate medical treatments and interventions based on protocols and guidelines, such as administering medications, immobilising injuries, and managing pain. Safely transport patients to and from medical facilities, ensuring their comfort and providing ongoing monitoring and care during transit. Communicate effectively with patients and other healthcare professionals to provide clear explanations of procedures, gather relevant information, and coordinate care. Maintain accurate and detailed documentation of patient information, including assessments, interventions, medications administered, and other relevant data, in accordance with legal and organisational requirements. Continuously update your knowledge and skills through ongoing professional development, attending training programs, and staying informed about advancements in emergency medical practices. Adhere to established protocols, guidelines, and ethical standards to ensure the delivery of safe and high-quality patient care. Collaborate with other emergency response personnel, such as police officers and firefighters, to ensure a coordinated and efficient response to situations. Qualifications: An Ambulance Officer, Paramedic, or Registered Nurse with current qualifications. Existing experience from state ambulance or other private sector services - beneficial. For Paramedics/RNs: registration or eligibility for registration with the Australian Health Practitioner Regulation Agency (AHPRA). Advanced Life Support (ALS) certification and proficiency in advanced medical procedures and interventions. Strong clinical assessment skills, including the ability to quickly and accurately evaluate patient conditions and make appropriate treatment decisions. Excellent communication and interpersonal skills to effectively interact with patients, their families, and healthcare professionals in diverse and high-pressure situations. Ability to remain calm, focused, and decisive in emergency situations, demonstrating adaptability and problem-solving skills. Physical fitness and the ability to perform physically demanding tasks, such as lifting and moving patients, in various environments and conditions. Commitment to maintaining patient confidentiality, adhering to professional ethics, and upholding the highest standards of patient care. Valid Australian driver's license and a clean driving record. Current Police Check. Working with Children Check. #J-18808-Ljbffr
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