Partnerships Specialist / Account Manager (Aus)

Job Description

You: You’re a relationship maestro in the live events space - passionate, strategic, and ready to roll up your sleeves to ensure promoters, venues, artists and ticketing partners get unparalleled support. You thrive on building strong partnerships, driving collaborative success, and using insights to continuously enhance our marketplace. Us: Tixel is on a mission to become the world’s most trusted live event marketplace. With rapid growth and a network of thousands of partners, we're transforming how people experience live events. Join us to make a meaningful impact in the industry. Still interested? Good! On we go… Mission: As our Partnerships Specialist, you’ll serve as the essential link between our partners and our internal teams. Representing Tixel, your mission is to ensure our partners—promoters, venues, artist clients and ticketing partners - receive exceptional support, guiding them through our platform to deliver impactful campaigns, while feeding insights back to help us continuously improve. The Gig: Relationship Management: Proactively support and manage a portfolio of partners - focusing on building trusted, long-lasting relationships, ensuring partner satisfaction, and driving renewals and retention. Onboarding & Support: Seamlessly onboard new partners, ensuring they grasp Tixel’s capabilities and best practices. Provide responsive, day-to-day support, anticipating needs and resolving issues swiftly. Collaboration & Communication: Act as the primary liaison between event/artist partners, ticketing companies, and internal teams, ensuring smooth operations and uncovering opportunities for improved activation of partnerships. Strategic Initiative: Leverage data insights and partner feedback to propose new opportunities, align with Tixel's broader objectives and drive campaign success. Technical Collaboration: Maintain deep technical knowledge of Tixel’s platform, liaise with Marketplace Experience and Product teams to understand new features or integrations, and guide partners to ensure smooth execution of campaigns. Feedback & Continuous Improvement: Gather and analyse partner feedback to refine products, policies, and support materials, enhancing overall partner satisfaction and loyalty. Skills: Relationship Expertise: Proven experience in managing and nurturing B2B relationships, especially within the live events or ticketing industry. Communication: Excellent interpersonal and communication skills, with the ability to present data-driven insights and strategies to a diverse range of stakeholders. Problem-Solving: A curious and proactive approach to identifying challenges and collaboratively finding solutions with internal teams. Collaboration: Experience working cross-functionally, especially with marketing, finance, and technical product teams, to align partner needs with company initiatives. Analytical Mindset: Monitor performance metrics, analyse data, and apply insights to drive partner success and strategic improvements. Technical Proficiency: Comfortable working alongside technical teams to solve integration and operational challenges. Bonus points for past experience with Ticketing Systems, SaaS and/or API Integrations! Why You’ll Love It Here: Be part of a fast-paced, high-energy team with a genuine love for live events. Enjoy true ownership over your responsibilities, making a tangible impact on the live events industry. Work within a diverse, family-friendly, and flexible environment that values fun as much as hard work. Benefit from perks like an extra personal day off each month, a monthly ticket allowance, and a ‘level-up’ development allowance. Grow your career with a company that invests in your development and values your input. Give it a shot: We're not counting the years on your resume. What gets us buzzing is talent and passion. If you've got the fire, we're here to fan the flames! Feeling like you don't tick every box? Stop right there! You're probably selling yourself short. We're on the hunt for hidden gems, so throw your hat in the ring and let's see what you've got. Here at Tixel, we believe that Diversity, Equity, and Inclusion (DE&I) is key to achieving our mission, which means we are dedicated to making our hiring fair, unbiased and inclusive. So, if you're from a background that's not seen enough in our industry – whether you're female, gender diverse, neurodiverse, a person of colour, part of the LGBTQIA+ family, or any underrepresented star – we're especially keen to hear from you. #J-18808-Ljbffr