Patient Administration Manager

Job Description

Patient Administration Manager Patient Administration Manager Employment Type: Permanent Full TimeRemuneration: Competitive Salary + 11.5% Super + Not for Profit Salary Packaging Location: St Andrew’s War Memorial Hospital - Spring Hill, BrisbaneApplications Close: 21st of March 2025 Make a meaningful difference with St Andrew’s War Memorial Hospital We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others. An integral part of our team at St Andrew’s War Memorial Hospital as a Patient Administration Manager, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about. Your part in St Andrew’s War Memorial The Patient Administration Manager is responsible for the quality of the service delivery and administrative support provided by the Patient Services team to patients, relatives, doctors, hospital staff and other health providers across the Hospital’s Admissions, St Andrew’s Day Surgery, Emergency Centre, Sessional Suites, Switchboard, Mail Room and various other reception areas. The Patient Administration Manager interacts with Group Office as the technical expert of the hospital’s various specialised inpatient, Emergency Department and Sessional Suite systems, for troubleshooting and improving processes throughout the patient pathway. What makes a difference for us? Desirable to have qualifications in a relevant field and five years or more management experience in a large office situation, preferably within a medical practice or hospital. Essential Specialist knowledge and experience within the private health industry. Excellent time management to ensure deadlines are met and have the ability to work under pressure. Demonstrated customer service skills at a high level. Ability to manage and lead a team. A willingness to learn, develop and grow. Excellent interpersonal, written and oral communication skills. Computer literacy skills at an advanced level with sound numeracy skills. Comprehensive understanding of clinical financial reporting systems, debtor procedures and knowledge of Medicare billing processes and functions. Experience utilising SAP, Cerner or equivalent systems. Demonstrated experience in the use of medical terminology at an intermediate level. The ability to work autonomously and as part of a cross-department team. What makes a difference for you? Flexible work arrangements to support work-life balance. Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. Subsidised Parking. A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, a wellbeing program and employee assistance program. A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others. 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months' service, in addition to the government scheme. Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events. Professional development, through Graduate Certificates, skills development courses, bursaries, grants and partnerships with leading Universities (Hospitals). Career development opportunities to challenge yourself, grow and make a meaningful difference. St Andrew’s War Memorial Hospital is proudly part of the UnitingCare family. At St Andrew’s War Memorial Hospital, we offer world-class health care to families across Queensland and from interstate and are leaders in Cardiac services, Orthopaedics, Neurosurgery (including deep brain stimulation), Vascular surgery and Rehabilitation. Joining St Andrew’s War Memorial Hospital, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands. Start making a difference today Our application process takes less than 15 minutes – Click the ‘APPLY’ button to be taken to our online application process and upload your resume and cover letter. Our team are available to answer any questions you may have. Diversity & Inclusion Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Safe workplace We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces. #J-18808-Ljbffr