Patient Safety Manager

Job Description

Mersey and West Lancashire Teaching Hospitals NHS Trust We are looking for a talented and highly motivated individual who wants to make a real difference to our patients and staff, to join our team at Mersey and West Lancashire Teaching Hospitals NHS Trust as a Medicine and Emergency Care Patient Safety Manager. We are seeking an inspirational, influential leader who is confident, dynamic, visible and has or would like to gain experience working at a senior level in healthcare, particularly in the management of risk, incidents, governance and complaints. Main duties of the job This role presents the opportunity to take up a fixed term/secondment within the Medical Governance team, who are committed to continuously improving, adapting and trialling new innovative ways of working, and workforce models, to deliver a positive environment in which our staff can flourish and fundamentally to ensure excellent patient experience and outstanding care. The individual will work in the Medicine and Emergency Care Clinical Business Unit have opportunity to gain experience in risk, incidents, governance and complaints management, with a focus on quality improvement and learning lessons to ensure the provision of safe, high-quality care. Support will be given to develop while in this role. Job responsibilities The successful candidate must be a role model demonstrating the Trust values, who will be able to critically analyse, supportively challenge and provide exceptional oversight into the management of incidents, risks and complaints for the business unit. The successful candidate must have excellent time management skills, be flexible, adaptable and able to work to tight deadlines, producing written documents to a high standard with detailed analysis to support in the identification of issues and themes. The patient safety manager will jointly support the operational management of the Medicine and Emergency Care Governance Team, to ensure that the verbal and written communication with patients, families and staff is of an excellent standard and that lessons learnt are shared appropriately both within the division and Trust. The successful candidate will have the exciting opportunity to use findings and learning to have an impact and influencing change where required, to ensure the best possible experience and outcomes for our patients. Person Specification Qualifications Educated to Degree level or a proven track record working with patient safety/governance responsibilities in a healthcare setting ECDL Clinical Professional Qualification (currently registered) Knowledge and Experience Experience of managing a team Knowledge and experience of clinical risk management Knowledge and experience of handling complaints and concerns Knowledge and experience in root cause analysis Experience of working in healthcare (preferably medicine) Skills and Abilities Excellent oral and written communication and presentation skills Ability to work on own initiative and as part of a team Ability to understand the importance of confidentiality Report writing skills Ability to work to strict deadlines Ability to work effectively within a multi-professional team High level of organisational, planning and prioritisation skills Other Necessity to interact with patients and carers which may require empathy Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr