Patient Services Lead

Job Description

The Leukaemia Foundation is on an exciting transformation journey to deliver greater impact to our key stakeholders and the Australian community. Join a national organisation standing with Australia to help cure and conquer every blood cancer – with care. Together we’re attacking every blood cancer, from every direction, in every way we can. Now more than ever, the path to conquering blood cancer requires us to work together and ensure 100% access to the right information, the best treatments, the latest trials, tests and diagnostic tools; and the best supportive care to help people not just to survive - but also to live well. Job Description The Patient Services Lead is responsible for supporting the Triage and Navigation Manager while leading a dedicated team responsible for coordinating and delivering key operational services nationally to patients and their families who are impacted by Blood Cancer. This role actively performs day-to-day operational tasks alongside the team, while also providing leadership to ensure the team operates efficiently and effectively. This is a full-time permanent position based out of one of our Brisbane site offices based at Dutton Park or Coopers Plains. We would also be open to this role being based out of our offices in Melbourne (Carlton), Sydney (Artarmon), Perth (Innaloo) or Adelaide (Lightsview). Leukaemia Foundation adopts a hybrid working model, therefore if you have a suitable home workstation you will have the flexibility to work from home two days a week. We will trust you to: Lead a cohesive and motivated team that supports patients with accessing Leukaemia Foundation services and support in a timely manner. Oversee day-to-day operations, ensuring efficient resource allocation, streamlined workflows, and accurate processing of practical assistance applications and service requests (e.g., PATS, Transport, Financial Assistance) to enable prompt payments and support team efficiency. Manage financial resources by overseeing billing, invoicing, reconciliation, practical assistance application approvals, and budget oversight, while ensuring adherence to budget allocations and compliance with relevant funding bodies, such as Medicare. Support the delivery of a high-quality service within work policy, standards, and guidelines. Provide subject matter expertise regarding key operational services and assistance applications. Champion change and service improvements. Provide a high standard of professional conduct. Does this sound like you: Relevant experience in a leadership role within an administration, customer service or healthcare setting (emerging leaders will be strongly considered). The ability to lead a dispersed team. The ability to lead key projects and initiatives within the scope of the role as directed. Strong decision making, organisational and time management skills, with the ability to manage multiple priorities. Demonstrated ability to work effectively both independently and as part of a cross-functional team. Demonstrated intermediate knowledge and experience in Microsoft Office applications. Demonstrated good system literacy. An ability to navigate complex working environments and drive better outcomes. Qualifications in business administration, healthcare or community services practice management, or related field. Proficiency in practice management software. Knowledge of and experience with Medicare and insurance billing processes. At Leukaemia Foundation we offer: Salary including generous salary packaging up to $15,900. Salary packaging meal and entertainment card $2,650. Ongoing training and development. A collaborative, innovative and supportive team culture. Social and well-being activities. Employee Assistance Program. To Apply: If you're interested in this exciting role, please send through a one-page cover letter addressing the essential requirements of the role and your CV in PDF via the apply button on Seek or through the Leukaemia Foundation website. If you are seeking a copy of the job description, please email . CLOSING DATE FOR APPLICATIONS: COB 14 February 2025 Don't delay - apply today! We will be shortlisting and interviewing as we receive applications and may appoint the right candidate ahead of the closing date. The successful applicant will be required to undergo reference, police and VEVO checks as part of the selection process. In line with state and territory directives, Leukaemia Foundation may request COVID vaccination certificates or medical contraindication certificates as a condition of employment. Leukaemia Foundation is committed to building an inclusive and diverse workforce that continues to reflect the community we support. We strongly encourage people from all cultural and linguistically diverse backgrounds to apply, including Aboriginal and Torres Strait Islander people. #J-18808-Ljbffr