Patient Services Officer - Self Funded Estimates

Job Description

Patient Services Officer - Self Funded Estimates 5 days ago Be among the first 25 applicants Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters. Job Description In this permanent full-time role based near Epworth Eastern (Box Hill), you will be responsible for providing Self-Funded Estimates to our VMOs and the general public. You will be part of the centralised Self-Funded Estimates team and report to the Group Director Health Partnerships. This is a new and exciting role dedicated to Self-Funded Estimates and will involve dealing with key stakeholders including VMOs and the general public. This will be a small team dedicated to the provision of hospital services for people who do not have Health Insurance. You will make an impact by: Providing a customer-centric, consistent, streamlined and centralised process for acute Self-Funded estimates. Leading communication processes for all self-funded estimate enquiries to key stakeholders. Role modeling and actively promoting a culture of high-quality patient care. Continuing to develop resource tools, protocols and policies to enable and support the growth of self-insured patient estimate requests. Coordinating the process for review and updating of Self-Funded pricing schedules across key stakeholders, including sites and VMOs. Providing regular communication regarding feedback, themes, issues, changes and process improvements to key stakeholders. To be successful in this role… You will be a self-starter who is prepared to evolve as the role and team evolve. The primary success measure for this role will be the ability to maintain a customer focus while delivering a streamlined service to our key stakeholders with a successful outcome. You need to have: Current experience as a Patient Services Officer. Minimum 3-4 years of Healthcare Administration experience. Health estimates experience. Great coaching and communication skills. Belief in patient-centered care. Strong computer skills. Additional Information At Epworth, everybody matters. We care about our patients and we care about our people. We care about keeping everyone safe, valuing and empowering our people, and growing careers. We care about giving our people support and flexibility to thrive, and contribute to our communities. Enquire / Apply for this Position Sound interesting? To apply, click the I'm Interested button and attach your CV and cover letter. For more information, refer to the attached position description or contact Epworth Talent on (03) 9426 0606. It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy. As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you). At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. #J-18808-Ljbffr