Patient Services Specialist Pulmonology - Days (FT)

Job Description

Citizens Medical Center is a not-for-profit hospital known for compassionate patient care, clinical expertise, and bringing advanced medical services to the South Texas region since 1956. Today, Citizens is a 338-bed acute care hospital with over 1,000 dedicated employees. Citizens offers a generous benefit package that includes retirement plans upon hire, and an excellent medical plan with optional insurance plans to choose from. If you are interested in pursuing a career with an award-winning hospital, welcome home. Patient Services Specialist Pulmonology - Days (FT) The Patient Services Specialist (PSS) is responsible for welcoming and directing patients, answering, screening, routing phone calls, and checking patients in and out. The PSS will also be responsible for collecting co-pays, co-insurance, deductibles, and outstanding balances. Job Specific: Promptly answer and direct all incoming phone calls to the appropriate area. (EF) Check patients in and out accurately and efficiently. (EF) Verify and update all patient demographics. Obtain, confirm, and enter patient insurance information. Schedule patients according to clinic protocol and guidelines. (EF) Prepare charts and print encounter tickets prior to patient visit. (EF) Confirm appointments and document responses in EMR. (EF) Receive and upload laboratory, imaging, and other procedural results into the patient’s e-chart. Collect outstanding balances, co-pays, co-insurance, and deductibles. (EF) Reconcile the cash drawer as per CMP Business Office guidelines. Process inbound and/or outbound referrals. Hospital: Adhere to organization-wide and other applicable policies and procedures. Day-to-day performance complies with the hospital’s Service Excellence Behavioral Expectations. Perform within the prescribed limits of the hospital’s Ethics, Compliance and Confidentiality Program guidelines. Perform within professional Scope of Practice. EDUCATIONAL REQUIREMENTS Required: High School education or GED Preferred: Prior experience working in a medical practice/office. EXPERIENCE Required: At least one year of experience in a healthcare related field. Preferred: Prior experience working in a medical practice/office. Special Skills and Abilities: Required: Basic computer skills, an ability to effectively communicate, and a willingness to travel to satellite clinics. Preferred: Familiar with medical terminology, proficient in Microsoft Office, and prior experience with an electronic medical record platform. BENEFIT OFFERINGS Health STD, LTD Disability Supplemental Life, AD&D Flexible Spending (FSA) Employer paid life insurance and short term disability Retirement/Investment 457(b) Deferred Compensation Paid Time Off Sick leave, Bereavement leave, Jury Duty/Witness Service Tuition Reimbursement Hospital-paid & administered annual immunizations Citizens Medical Center is guided by its Mission – “to provide quality medical services at a reasonable cost to the citizens of the region.” #J-18808-Ljbffr