Patient Services Specialist Urology - Days (FT)

Job Description

Citizens Medical Center is a not-for-profit hospital known for compassionate patient care, clinical expertise, and bringing advanced medical services to the South Texas region since 1956. Today, Citizens is a 338-bed acute care hospital with over 1,000 dedicated employees. Citizens offers a generous benefit package that includes retirement plans upon hire, and an excellent medical plan with optional insurance plans to choose from. If you are interested in pursuing a career with an award-winning hospital, welcome home. Patient Services Specialist Urology - Days (FT) JOB SUMMARY The Patient Services Specialist (PSS) is responsible for welcoming and directing patients, answering, screening, routing phone calls, and checking patients in and out. The PSS will also be responsible for collecting co-pays, co-insurance, deductibles, and outstanding balances. Job Specific: Promptly answer and direct all incoming phone calls to the appropriate area. (EF) Check patients in and out accurately and efficiently. (EF) Verify and update all patient demographics. Obtain, confirm, and enter patient insurance information. Schedule patients according to clinic protocol and guidelines. (EF) Prepare charts and print encounter tickets prior to patient visit. (EF) Confirm appointments and document responses in EMR. (EF) Receive and upload laboratory, imaging, and other procedural results into the patient’s e-chart. Collect outstanding balances, co-pays, co-insurance, and deductibles. (EF) Reconcile the cash drawer as per CMP Business Office guidelines. Process inbound and/or outbound referrals. EDUCATIONAL REQUIREMENTS Required: High School education or GED Preferred: Education and/or training related to the clinic specialty. EXPERIENCE Required: At least one year of experience in a healthcare related field. Preferred: Prior experience working in a medical practice/office. SPECIAL SKILLS AND ABILITIES: Required: Basic computer skills, an ability to effectively communicate, and a willingness to travel to satellite clinics. Preferred: Familiar with medical terminology, proficient in Microsoft Office, and prior experience with an electronic medical record platform. LICENSURE/CERTIFICATION REQUIREMENTS: Required: Current Texas Driver's License Preferred: Current certification related to the physician practice or clinical setting. COMPANY PROFILE Citizens Medical Center is a not-for-profit, community hospital known for compassionate patient care, clinical expertise, and bringing advanced medical services to the South Texas region since 1956. Today, Citizens is a 317-bed acute care hospital with over 1,200 employees. Citizens Medical Center is a level III Trauma Center, currently renovating its 24/7 Emergency Department that includes an onsite medical helicopter. Citizens has a comprehensive Community Cancer Program that includes two linear accelerators and HDR brachytherapy. Citizens is recognized for its outstanding cardiology program which includes a nationally accredited Chest Pain Center and is a Primary Stroke Center. Citizens also includes a comprehensive, accredited Bariatric Surgery program, Birth Center with labor and delivery, an imaging and surgery center, sleep study center, state-of-the-art rehabilitation and fitness center, urology center and daVinci robotics minimally invasive surgery options, a home health agency, and has a long history of providing continuing education for healthcare providers and the community. Citizens Medical Center is looking for employees who actively demonstrate service excellence by exemplifying our iCare values. If you are someone who displays respect and enthusiasm for patients, visitors, and coworkers while consistently upholding the hospital’s commitment to providing outstanding outcomes, service excellence, and fiscal responsibility, then you could be a good fit for the CMC team! BENEFIT OFFERINGS Health STD, LTD Disability Supplemental Life, AD&D Flexible Spending (FSA) Employer paid life insurance and short term disability Retirement/Investment 457(b) Deferred Compensation Paid Time Off Sick leave, Bereavement leave, Jury Duty/Witness Service Tuition Reimbursement Hospital-paid & administered annual immunizations Citizens Medical Center is guided by its Mission – “to provide quality medical services at a reasonable cost to the citizens of the region.” #J-18808-Ljbffr