Patient and Family Experience Officer (Health Manager Level 3)

Job Description

Employment Type: Permanent Full TimePosition Classification: Health Manager Level 3Remuneration: $127,150 - $144,444 per annum + Annual Leave Loading + 11.5% SuperannuationLocation: Concord Repatriation General HospitalRequisition ID: REQ535195 Sydney Local Health District is responsible for the health and wellbeing of more than 740,000 people living within our boundaries, as well as many more from rural and remote parts of NSW and Australia. We have hospitals and health services delivered in various locations in the community and in people’s homes. About the Role You will be working at Concord Repatriation General Hospital. The hospital has a well-earned reputation for excellence in healthcare for over 70 years. Building on its proud heritage of caring for the Veteran community, the hospital now services the local communities of Concord, Strathfield, Burwood and beyond. The Patient and Family Experience Officer is responsible for the effective coordination and management of patient and family feedback in accordance with organisational/SLHD/NSW Ministry of Health Policies and Procedures. The Patient and Family Experience Officer works with patients, families and all hospital departments to bring about the most effective healthcare treatment and positive hospital experience. Ideal Candidate Appropriate qualification and/or clinical background, and/or relevant management experience. Demonstrated knowledge and experience in complaints management in a health care setting, including experience and skills in writing briefs and ministerial correspondence. Demonstrated knowledge and skills in conflict resolution, mediation/counselling and advocacy. Benefits and Perks! Accrued Day Off each month (full time only), paid Parental Leave & Annual Leave loading. Opportunity for extra tax savings through Salary Packaging and Novated Leasing. Access to free courses, qualifications and coaching via Sydney Education. Access to confidential EAP counselling for staff and their families. Because we care about your health: Free annual influenza vaccination, discounted Fitness Passport membership, and free telehealth nutrition and wellness resources from qualified professionals. For more information, please visit Benefits at SLHD. Working for Sydney Local Health District - NSW Health SLHD is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Aboriginal and Torres Strait Islander people and people with disability are encouraged to apply for all internal and externally advertised positions. If you require assistance, please advise the contact person at the time of your application. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health. Sydney Local Health District is committed to implementing the Child Safe Standards. For enquiries, please contact Zahid Ghous, Director Clinical Governance and Risk, via email at Join the team enriching health in millions of ways every day, apply now! Applications Close: 9 February 2025 #J-18808-Ljbffr