People and Culture Advisor - Pay and Conditions

Job Description

APS5, Ongoing and Non-ongoing$83,048 - $89,813 + 15.4% SuperannuationBrisbane, Sydney, Adelaide, Perth, Hobart, Canberra, MelbourneAbout the Aged Care Quality and Safety Commission The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system.As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities.It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services.About the People and Culture Operations Team The People and Culture Operations (P&C) team are responsible for providing Pay and Conditions, Service Desk and Workforce Data and Analytics support and advice for the Commission. This is achieved through the management and resolution of requests received via our service desk tool, and ongoing data quality and assurance. The function also manages the key relationship with our Shared Services Provider. The team are responsive, trusted and reliable partners who provide valued advice and services to staff at all levels.About the Role The first point of contact to review, triage and resolve pay and conditions enquiries in the service management tool. As a member of the team, you will enable and deliver an outstanding end to end user experience for Commission staff and people managers. This will be achieved through the provision of trusted pay and conditions advice, reporting, quality assurance of payroll activities and HR data and system improvement initiatives.Position Duties Understand and comply with APS legislation, industrial awards, and their application by maintaining an up-to-date technical expertise and knowledge of recruitment, payroll and HR policies, processes and procedures. Maintain a well-developed understanding of the Commission’s Enterprise Agreement, conditions of employment and supporting statutory policy and legislation which relate to payroll activities and ensure they are applied and operating correctly. Assess work, resources and tasks using the service desk tool, ensuring the timely completion of assigned activities in line with established KPIs and best practice. Ensure all payroll checklists and processes are followed for fortnightly payroll, on-boarding of new employees, contractors and changes to existing employee’s conditions or circumstances. Apply and promote customer service excellence to ensure that stakeholder needs and expectations are met and refer matters that require escalation to the appropriate service channels where necessary. Make decisions in consultation with the Senior Payroll Advisor regarding complex payroll and superannuation issues to achieve satisfactory outcomes. Develop and maintain positive workplace relationships between the Commission and staff by providing timely, accurate, consistent, and clear advice to stakeholders. Maintain communication channels with the Commission’s Shared Service Provider to develop a professional and successful relationship that enables the Pay and Conditions Team to provide a high level of service to our stakeholders. Contribute to and support implementation of relevant P&C strategies, projects and plans that contribute to process improvement. Support the implementation of Commission-wide initiatives, ensuring current and future alignment with the People Strategy. Exercise appropriate delegations, work productively under limited directions on moderate to complex work, prioritise and self-manage workload. Position Eligibility Requirements (Selection Criteria): To be successful in this role you will need to demonstrate the following:Qualifications in Human Resources and/or relevant payroll experience in a similar role. Demonstrated experience in interpreting, applying and advising on Enterprise Agreements, HR legislation, policy and procedure and HR best practice, whilst demonstrating a commitment to ongoing HR process and service improvement. Recent experience using SAP (or similar) Human Resource Management System. Strong numeracy skills and experience with Microsoft Programs such as Outlook and Excel. Highly developed interpersonal, verbal, and written communication skills, including the ability to negotiate, communicate with influence and engage in difficult conversations with tact and discretion. Strong attention to detail with well-developed organisational skills, self-motivation and initiative; the ability to effectively and pro-actively balance workload and meet deadlines across a range of client groups and cases. Demonstrated ability to think strategically, exercise sound judgment and convert strategies into clearly articulated, goal-oriented action plans to achieve positive outcomes. Understand and actively demonstrate the APS Code of Conduct and Values. Position Notes: Salary offered will be between $83,048 - $89,813 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 600-words, including what strengths you would bring to the role, and a copy of your CV.Please complete the application and submit by 11:59pm on Monday, 3 February 2025.Please contact our recruitment team on (02) 9633 3262 or for assistance with accessing our website or with lodging your application.Specific questions about the roles can be directed to Rodney Bates by emailing with the Position title in the subject line.Diversity and Inclusion The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.#J-18808-Ljbffr