Performance Optimisation Manager (Insurance Repairs)

Job Description

Add expected salary to your profile for insights CRA Building Services is a dynamic family-owned business that has established itself as a builder of choice within the Insurance Repair Industry in SA, NSW and Victoria. We believe that success is a team effort, and we strive to provide our signature customer experience and high-quality insurance building solutions through collaboration and dedicated effort. Our culture brings together a supportive and fun team of awesome people, who work to make a positive impact in our community. Our vision is to make a meaningful difference in our local insurance repair landscape by being a trusted and caring partner for those in need. We are seeking an experienced Performance Optimisation Manager (Insurance Repairs) to join our growing team. The newly created full-time role (42.5 hours, Monday through Friday) is an exciting opportunity for the right person to help further elevate CRA’s performance. CRA will provide the successful applicant with a Microsoft Surface and work from home setup, vehicle, and phone. Staff training is paid, and employees can access our funded Employee Assistance Program. About You CRA are in search of a dynamic and experienced individual to join our team! Working across our Management tiers, you will enjoy collaborating with all disciplines to analyze processes, solve complex issues, and enhance company performance. The ideal candidate will enjoy collaborating with our diverse team and a variety of technologies across our internal and external digital environments, with a talent for clear and effective written and verbal communication. We are looking for someone with a strong grasp of systems and processes, and proven experience in implementing best practices in the Insurance Repair Industry. Attention to detail is paramount, as is being meticulous to ensure accuracy, whilst being able to work to strict timeframes, KPIs and as per Insurer requirements. CRA values adaptability, a strong work ethic, humility, a ‘lifelong learning’ attitude and the want to be part of positive change. If you thrive on challenges in your work day, embrace positive change, and are eager to contribute your unique skills and talents, we encourage you to apply. The Role This position, reporting to the Chief Operating Officer, will work across the company, and with external stakeholders to: Determine strategic optimisation goals with senior management. Adopt a continuous improvement approach to analyse complex company performance problems and find solutions. Evaluate existing processes, structures and systems, to audit and monitor processes using analytics tools. Collaborate with employees and external stakeholders to manage change whilst improving processes and achieving target outcomes. Work with Senior Management to analyse Insurer data for Insurer Performance Sessions and facilitate changes required for an enhanced client experience. Prepare proposals and represent the company at regular stakeholder and scorecards and other meetings. Work with the Quality and Compliance team to ensure adherence to supplier contractual terms and conditions. Collaborate with Management to build and maintain strong relationships with insurance partners. Key criteria Minimum 3 years of industry-specific experience in a similar Performance Optimisation role within the Insurance Repair industry. Proven experience and proficiency in team leadership with a focus on optimising team and company performance. Experience in leading and motivating cross-functional teams collaboratively to achieve goals. Excellent knowledge of the residential insurance repair industry. Excellent time management and organisational skills, and an ability to manage high-quality outcomes within strict KPI time frames. Valid and unrestricted driver's Licence. White Card. Bachelor’s degree in business, IT or a related field. What's on offer Excellent salary package (depending on experience) plus superannuation. Laptop and phone. Company vehicle. Family-friendly, flexible workplace Paid mandatory training plus Staff Training and Development Fund. Staff and family Employment Assistance Program to support health and wellbeing. How to apply Applications close 9am Monday 24 February, unless filled earlier. To apply, please provide both a cover letter addressing the above Key Criteria, and an up-to-date CV with a minimum of three work-related references. Applications will only progress if the essential requirements have been met and only successful candidates will be contacted. For further information please email or contact the Human Resources department at (08) 8297 0422. Your application will include the following questions: How many years' experience do you have as an Optimisation Manager? Which of the following statements best describes your right to work in Australia? Do you have a current Police Check (National Police Certificate) for employment? Do you have a current Australian driver's licence? What's your expected annual base salary? How much notice are you required to give your current employer? Have you completed a qualification in management? How many years of people management experience do you have? #J-18808-Ljbffr