Performance and Systems Improvement Analyst

Job Description

Performance and Systems Improvement Analyst Job posted: 23/01/2025 Job type: Full time / 21/04/2026 Organisation: Country Fire Authority Salary: Salary not specified Occupation: Transport/Logistics Reference: VG/1840582 Closes: 06/02/2025 Location | Burwood East HQ Full Time | Fixed Term to 21.04.2026 Do you want to work for a values-based, emergency service organisation that puts the community at the centre of everything we do? We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week. With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees, embracing individuals with diverse skills, experiences, and backgrounds. About the Role The Service Delivery and Reporting team plays a crucial role in the organisation by spearheading the development and implementation of key initiatives to support both operational and non-operational brigade response and performance improvement across the state. As the Performance & Systems Improvement Analyst, your role is pivotal in identifying and troubleshooting any system-related issues managed by the Service Delivery and Reporting team. You will serve as the subject matter expert on existing applications developed by the team and provide guidance and oversight to the Performance & Systems Improvement Coordinators. Key responsibilities: Coordinate and provide guidance on data entry of incident reporting, data requests, FOI requests and the performance of routine data maintenance. Coordinate program activity to ensure compliance with project guidelines and monitor and provide regular reports on project progress. Provide authoritative advice, problem-solve, troubleshoot, and coordinate improvements for any system-related issues on applications managed by the team. Provide support and guidance to the Performance and Systems Improvement Coordinators as required. Actively identify emerging pressures and possible issues and identify continuous improvement solutions. Develop and maintain document control and reporting procedures. Liaise with senior management and other key stakeholders on policy and program development and implementation issues associated with Performance Improvement programs and initiatives. About You Our ideal candidate will be able to demonstrate the following: Tertiary qualifications in data analytics, business and/or equivalent experience in data analytics or project management in a complex environment. Demonstrated experience in coordinating and delivering innovative projects and initiatives. Strong written and verbal communication skills, with the ability to work both autonomously and in a team environment. Well-developed organisational skills, and demonstrated ability to set priorities, meet tight work demands and manage competing priorities. Strong interpersonal skills with demonstrated ability to influence, negotiate and engage with internal and external stakeholders. Why choose CFA Meaningful Purpose: Your contribution truly makes a difference. Work-Life Balance: Paid parental leave, generous leave provisions. Growth Opportunities: Learning and development. Flexibility: Hybrid work options with flexible work arrangements. Discounts: Emergency Memberlink discounts on various services. Wellbeing Focus: Healthy for Life programs, flu vaccinations. Member Assistance Program: Access support across 8 service pathways. Your Application Click the 'apply' button to access our online application form. Please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position. Pre-employment Checks Offers of employment will only be made to candidates who successfully complete Reference Checks, a National Police History Check, Working Rights Check and hold a valid Working with Children Check. CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. Applications close: 11:59pm 6 February 2025. If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please contact the person listed on the ad or email The Country Fire Authority (CFA) values your privacy. We will use the information you provide for recruitment, selection, evaluation, and appointment purposes. The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014 . To apply for this role, you will be redirected to the Country Fire Authority job application system. #J-18808-Ljbffr