Portfolio Reservations Manager

Job Description

Company Description Novotel Melbourne South Wharf features a golden 26-level tower with 347 accommodation rooms & suites, Mr. Carpano Dining and Bar, and Allora Café. The hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space, and adjacent to the DFO centre, with 180+ retail brands. Ibis Melbourne Glen Waverley is situated 25 minutes east of Melbourne CBD and it offers 155 rooms, Ibis Kitchen & Bar, and 4 flexible meeting rooms catering from 4 delegates up to 120 delegates. Our hotel is the gateway to the magnificent Dandenong Ranges, Yarra Valley Food & Wine District, the Mornington Peninsula, and Phillip Island. Ibis Budget Melbourne Airport offers 73 rooms and is situated just 400m from Melbourne Airport. With its convenient location, this affordable Melbourne Airport hotel is the ideal choice for visitors flying into Melbourne late at night, or flying out early in the morning. Job Description We are seeking a highly motivated and detail-oriented Portfolio Reservations Manager to join our dynamic team at Novotel Melbourne South Wharf. As a Reservations Manager, you will lead the Reservations team and play a critical role in creating the perfect stay for each and every one of our guests. You are a natural leader who thrives in a team environment and possess strong organisational and time management skills with an impeccable eye for detail. Your key duties include: Supervision, support, and training of Reservations Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact. Ensure familiarity with the reservations system, all tiers of the rate structure, occupancy, and property features to maximise occupancy at every opportunity. Work closely with Portfolio Director of Revenue and regional team on all aspects of revenue maximisation across all distribution channels. Prepare yearly forecasts of occupancy and revenue in conjunction with Management. Review all group business strategies ensuring the optimal market mix is achieved. Ensure open communication is provided to Reservations Team of any days where bookings may be a concern. Open and close room types, rates, and allotments in order to maximise revenue and occupancy. Assist rate strategy, development, and implementation to achieve property and Company goals. Prepare and follow monthly objectives to increase occupancy and revenue. Work alongside Sales team and ensure clear communication between teams. Provide additional support on an ad hoc basis to our sister properties when needed. Qualifications Previous Reservations/Sales leadership experience in the hotel industry is highly desirable. Ability to work with multiple stakeholders in a fast-paced environment. Strong computer and systems skills, preferably in Opera and hotels PMS. An uncompromising commitment to providing an exceptional experience for our guests. Positive energy, attention to detail, and strong drive for results. Confident and articulate communication, negotiation, problem-solving, and networking skills. Natural leadership skills with demonstrated results in developing and motivating teams. Additional Information Why Work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Benefits: Be a part of a global hospitality company and explore Accor’s limitless possibilities. On-the-job training and mentorship. Access pathways for career advancement and personal development within Accor. Enjoy exclusive Accor discounts and global benefits. #J-18808-Ljbffr