Premium Account Manager New Melbourne

Job Description

hipages Group H1 FY25 Financial Results Presentation Build something great with hipages Group Join our team and become a key player in our exciting journey towards innovation, growth, and some seriously cool experiences. Apply for our open roles today, and let's shape the future of hipages Group together. If this sounds like your kind of gig, then welcome home! We are a proudly Australian ASX-listed tech company and our platform is the number one way for homeowners and tradies to connect for all things home improvement. Inspired and driven by our purpose of transforming the trade industry, building better lives for everyone, we are powered by a 350-strong team across Australia, New Zealand, Philippines and Vietnam. We have created one of the best places to work in technology in Australia, certified as a Great Place to Work and winning multitudes of awards for our innovative approaches to team engagement and wellbeing. A leader in Diversity, Equality and Belonging we have been endorsed by Work180 for our commitment to advancing women’s careers and are proud of our diversity of cultures, age span and sexual orientation/identification. We offer meaningful, impactful work collaborating and innovating with the best and brightest in a transparent, supportive and fast-paced work environment. About the Role: Join our motivated Account Management team in a fast-paced call centre environment where our Premium Account Managers are the dedicated point of contact for our highest-value small and medium tradie business owners. This is a high-volume phone and face to face-based role, where you will manage a portfolio of 350+ accounts. Your goal is to help tradies maximise their return on investment (ROI) through our platform, ensuring they get the most value from their subscriptions. This role will suit someone who enjoys working in a structured role, with a strong focus on meeting daily targets. There is also lots of opportunity to have fun, finesse your sales skills and to exceed your targets, here’s what your day-to-day looks like: Hitting Daily Targets (Activity and Revenue): Exceed 2.5 hours of talk time daily through inbound/outbound calls. Attend at least 6 face to face business development client meetings per month. Hit revenue targets by upselling, renewing subscriptions, and handling debt collection. Managing Accounts: Manage a portfolio of 350+ tradie customers, typically small and medium business owners. Renew tradies’ subscription contracts before they expire. Identify opportunities to upgrade subscription packages to suit their business needs. Retain customers by addressing inquiries, solving problems, and providing tailored solutions. Debt Collection: Negotiate payment plans that benefit both the customer and the business. Offering win-win solutions that align with the customer’s financial situation while ensuring payment is collected. Building Relationships: Engage with tradie customers face to face and over the phone, learning about their businesses, understanding their pain points, and helping them succeed. Keep Salesforce updated with customer insights. Compliance and Quality Assurance: Follow scripts and regulations, ensuring high-quality customer interactions. About You: You’re someone who thrives in a fast-paced environment and enjoys meeting challenges head-on. Whether you're handling high call volumes or hitting ambitious targets, you bring resilience and determination to everything you do. You're experienced in face to face (in person or online) client presentations and interactions. You have a natural talent for turning challenges into opportunities—transforming a “NO” into a “YES” through your strong sales and negotiation skills. You excel at building relationships, over the phone, face to face and through written communication, using your ability to listen, understand, and respond effectively to customers’ needs. Adaptable and tech-savvy, you’re comfortable learning new systems and processes as you go, and you’re always eager to improve and grow in your role. You understand the importance of teamwork, collaboration, and support. You enjoy celebrating both individual and collective wins with a team that values your contributions. Previous experience with Salesforce is a plus, but not a must—what’s most important is your drive to learn and succeed. Whether you're balancing work with family commitments or pursuing your career growth, we offer flexibility and support to help you thrive in your role. Why join our Sales team: Uncapped commission, benefits and perks, plus equity via our Employee Share Program HI-Achiever Club recognises and rewards high performance with awesome incentives and prizes Work for a market leader in the industry as part of a high-performing team Birthday, anniversary and volunteer leave, and up to 5 days of negative leave Sounds good? Wait, there’s more! We also provide: A close-knit diverse family of bright, respectful, collaborative team members who love to solve problems and jump on new opportunities; Agile, cross-functional teams who value teamwork - from Hackathon to team off-sites, to product roadshows, you get to experience it all; Competitive salary and benefits (including additional paid leave for birthdays, volunteering, service anniversaries and parental leave), plus our Employee Share Ownership Program means we’re all owners of hipages; Daily continental breakfast, fresh fruit and snacks; Inspiring home-away-from-home office and location - based in the heart of Sydney CBD, only a few steps from Town Hall and Gadigal stations, with multiple indoor and outdoor collaboration and social areas; High-touch personalised investment in your continuous career development; Social connection focus: Friday socials, 2x big company parties per year and regular and fun teaming activities -we work hard but play hard too! Sounds like home? Don’t miss out, Apply Now! Innovation & Collaboration are two important core values at hipages which both cannot be achieved successfully without a diverse and inclusive team. We don't expect you to be an expert in all areas and we are more interested in learning about you as a person, a team member and a leader. Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other minority groups tend to only apply when they check every box. So if you don't tick every single box above, but you think you would be a great fit for the role and the hipages team, we encourage you to apply, we would LOVE to hear from you! We are a Circle Back Initiative Employer – we commit to respond to every applicant. Apply for this job * indicates a required field First Name * Last Name * Preferred First Name Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf If you know a current or previous hipages employee, please tell us their name: How did you hear about this job? * How did you apply for this job? * Select... Have you heard of hipages prior to reading our advertisement? * Select... If yes, through what means did you hear about us? * Select... Do you hold full Australian working rights? Please, specify your visa status if applicable. * Permanent Resident New Zealand Citizen New Zealand Resident Temporary Work Visa (subclass 489) - Regional Temporary Work Visa (subclass 820) - Partner visa Temporary Work Visa (485 Graduate) Temporary Work Visa (500 Student) Other Temporary Work Visa Working Holiday (e.g. 417) Overseas candidate - requires business sponsorship What are your base salary expectations (excluding super/bonus/commissions)? * If successful, how soon could you start with hipages? * Available immediately 1 week 2 weeks 3 weeks 4 weeks 6 weeks 8 weeks 3 months 6 months What is your preferred way of working? * Select... It is a requirement that the preferred candidate will have a police background check conducted. Do you consent to this? * Select... Do you have a pre-existing injury, medical condition, or other factor that would affect your ability to meet the inherent requirements of this position? If you wish to discuss this in person, please advise in the text box below. At hipages we are committed to ensuring a work environment that supports Diversity, Equality and Belonging. We report to the Board on the number of candidates per gender category for our vacant roles. This question is optional for you to complete but we appreciate if you would. Thank you. What is your gender? Male Female Non-binary Other Prefer not to say Why make hipages your home? At hipages Group, every one of us can make a real difference for our team, our customers, and our products. Be part of our award winning culture - Work as part of a diverse and collaborative culture- Have complete psychological safety as we listen to and act on feedback- Our values define us and we are driven by them- Feel empowered as you make a direct impact to our customers Work for a market leading brand - Strong purpose, vision and values that we commit to living by- Join the forefront of the home improvement industry, where we lead the way as market champions- Inspiring business strategy developed to reinforce a clear path of success ‘Thrive’ with our extensive benefits - Competitive salaries, bonuses and schemes- Be an owner in hipages through our ESOP program- Embrace work flexibility with our hybrid working model- Access additional benefits including 14 weeks paid parental leave We’ll back your next move - Unparalleled investment in career development- Advance your career at hipages in a high performing and high growth company The Circle Back Initiative At hipages Group, we believe that people are our most important asset. We're proud to be part of the Circle Back Initiative, meaning we respond to every applicant. This initiative is just one of the ways we guarantee a great experience with us right from the start. But don't take our word for it - check out our team and home on our social channels and see for yourself! Our external referral program means that even if you’re not a hipages employee, you can still earn big! We offer a generous referral bonus of $1,500 for successful referrals (completing a minimum for 30 days employment with hipages Group) which can be split between: Credit towards a hipages or Builderscrack tradie A donation from hipages to a deductible gift recipient registered charity on your behalf A gift card A combination of all three! Whether, you worked with them, studied with them or only met them five minutes ago – if you think they’d be a great fit for our team we want to hear from you! #J-18808-Ljbffr