Remote Guest Experience Specialist
Are you passionate about creating unforgettable travel experiences? Do you enjoy helping people plan their dream vacations?... more info
Premium Guest Assistant Manager
Salary:
60.00 - 80.00
Posted:
11-02-2025
Category:
Management Leadership
Canterbury-Bankstown Council,
Job Description
Bankstown Sports Club is currently seeking an enthusiastic and self-motivated individual who is ready to take on a new challenge as Premium Guest Assistant Manager.Reporting to the Premium Guest Manager, you will be required to lead our Premium Guest Host Team in providing a memorable experience to our Premium Guest patrons and ensure our Premium Guest patrons have their service needs and requirements exceeded via loyalty rewards, patron recognition and through the utilisation of events and corporate facilities.This role is suitable for someone passionate about developing their career in hospitality and looking for a managerial role within the hospitality industry. You will have a focus on delivering excellent customer service, employee training and development, performance management, sales and profitability and effective cost controls.Responsibilities will include: Demonstrated & ongoing commitment to our Culture Values; 'Can do' attitude, Team player and Surprise and Delight. Supervising staff, ensuring their delivery of exceptional customer service, at all times Training and coaching staff, with performance feedback Overseeing daily operations across the Premium Gaming venue, including reporting and escalating incidences, where appropriate RSA & RCG Management Conflict resolution and performance management of both employees and guests Creating a work environment which promotes teamwork, recognition, mutual respect and employee satisfaction Ensuring a safe working environment Essential Criteria: Demonstrated leadership experience or potential, preferably in the hospitality industry Excellent communication skills, both verbal and written Problem-solving and conflict resolution skills Ability to manage competing priorities and supervise a team in a fast-paced environment Strong attention to detail and organisational skills Valid NSW Competency Card A flexible approach to a varied roster; across days, nights and weekends Immaculate personal presentation and grooming If this sounds like your next opportunity then apply now!#J-18808-Ljbffr
Job Details
Salary: 60.00 - 80.00
Posted: 11-02-2025
Category: Management Leadership
Canterbury-Bankstown Council,
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