Principal ICT Contract & Supplier Performance Administrator

Job Description

Req. Id: 9336 Date: 25 Feb 2025 Location: Brisbane, QLD, AU, 4000 Company: Queensland Rail You’ll connect Queensland. We’ll connect you to an amazing career. Queensland Rail stands on the foundation of true connection, encompassing the relationships we foster within our teams and the communities we serve across the state. For over 150 years, we've been instrumental in linking people and places, and now we invite you to contribute to our proud legacy and shape a brighter, sustainable future. We’re seeking an experienced Principal ICT Contract & Supplier Performance Administrator to lead supplier performance management and ensure our ICT services deliver optimal commercial outcomes. In this pivotal role, you will drive commercial excellence and ensure that our ICT contracts deliver optimal outcomes while navigating complex stakeholder and vendor landscapes. Your work will directly support Queensland Rail’s commitment to connecting communities and delivering exceptional service across the state. Key responsibilities include: Lead the administration and commercial governance of ICT contracts, ensuring tailored solutions for a range of services providers. Drive supplier performance by implementing and refining performance management models to track obligations and deliver cost efficiencies. Provide expert consultation on contractual matters, assessing risks, and making informed recommendations. Navigate procurement and QITC framework limitations with a creative, adaptable approach. What We’re Looking For: To be successful in this role, you must be proactive and strategic, with strong analytical skills and a solutions-focused mindset. Your ability to collaborate, communicate, and build relationships ensures transparency and effective stakeholder engagement. With a keen eye for detail, you excel in contract management, vendor oversight, and performance improvement in a fast-paced environment. In addition, you should possess the following: Procurement & QITC Framework Knowledge: Strong understanding of procurement principles and experience with QITC contract governance. IT Contract & Vendor Management: Extensive experience managing complex managed service provider (MSP) contracts with a focus on performance, commercial governance, and compliance. Supplier Performance & Obligation Tracking: Proven ability to develop and implement performance management frameworks and track contractual obligations effectively. Strategic Advisory & Risk Management: Experience providing expert consultation on contractual matters, assessing risks, and making informed recommendations. Stakeholder & Conflict Resolution Skills: Ability to build productive relationships, negotiate contract terms, and resolve complex issues with suppliers and internal stakeholders. Remuneration & Employment Type: This is a permanent, fulltime position, based in Brisbane CBD with a starting base salary of $146,240 plus 12.75% superannuation and hybrid work options to support the balance between work and personal commitments. Benefits that Count: Balance your work and personal life with flexible working options. Enjoy free travel to work and discounted rail travel. QRI Lifestyle offers members access to over 2,000 exclusive discounts and services. Prioritise your physical, emotional and financial wellbeing with our range of free services. You and your family can get fit and have fun with access to over 380 gyms and pools with our Fitness Passport. Eligible employees can receive up to 100% reimbursement for professional membership fees. Shape your rewarding career with clear pathways, innovative projects and opportunities for growth and leadership. Your journey matters. Make it with us. If you’re ready to make a real impact and contribute to the future of our organization, we encourage you to submit your resume and cover letter before 11:59 PM (AEST) on Friday, 7th March. If you reside outside of Queensland, please note that this role requires relocation to Brisbane by your start date, as full-time remote work or fly-in/fly-out arrangements are not supported. As part of the recruitment process, applicants may be required to undergo pre-employment alcohol and drug testing. The selection process may also include pre-screening application questions, skills assessments, video or phone interviews, psychometric testing, pre-employment health evaluations, and background checks, including criminal history and credit assessments. Recruitment Agencies: We are managing this process internally and do not accept unsolicited applications from agencies. Supporting a Diverse Workforce: Queensland Rail acknowledges the Traditional Owners and Elders of the lands and waterways our network traverses. Our teams are People who Count. We encourage diversity in our teams, including different genders, age, race, disability status, sexual orientation, religions, neurodiversity, education levels and many more aspects. No two journeys are the same, and it’s because of our differences that as a collective, we achieve great things. If you would like to discuss reasonable adjustments in the recruitment process, please contact Judy Williams at Queensland Rail pays its respect to Elders past and present. Queensland Rail also acknowledges the contributions of First Nations (Aboriginal and Torres Strait Islander) peoples within Queensland Rail and the communities we serve. #J-18808-Ljbffr