Principal Manager

Job Description

Select how often (in days) to receive an alert: Create Alert Employment type: Temporary full-time up to 30 June 2025 Salary: $145,378.00 - $145,378.00 pa, plus employer's contribution to superannuation and annual leave loading Your role Deliver high-quality operational solutions for transactional Shared Services. Manage and oversee the provision of accurate and timely finance functions within Shared Services & Customer Experience. Evaluate internal and external transactional volume trends and support stakeholders through service delivery and processing issues to ensure optimal customer experience for in-scope entities within Stronger Communities. What you’ll do Lead a high-performing Finance Shared Services team to develop and implement finance and accounting standards and identify areas of improvement for existing products, services, systems, and processes. Work collaboratively with senior stakeholders across multiple functional areas to deliver a coordinated and strategic approach to increase service quality. Work as part of a dynamic team which promotes a strong client-focused service culture to sustain customer satisfaction. Work with peers, and strategic business areas to continuously improve service and customer experience and manage complaints or escalations in a timely and customer-centric manner. Evaluate and advocate automation and promote innovation whilst ensuring conformance to government standards. What we’re looking for In addition to the essential requirements listed in the role description, the ideal candidate will have a well-credentialed Shared Services professional leader, with a proven track record working in a high volume/high pressure work environment, where demands and priorities change on a day-to-day basis. What We Offer We offer a variety of benefits, including: A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs. Applications close Thursday, 6 March 2025 at 11:59 pm AEST. For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Craig Napper on 0414 885 019 or at If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Anjy Fayad on 02 9765 3042 or via We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. Thank you for your interest in this role. We look forward to receiving your application. #J-18808-Ljbffr