Problem Management Lead

Job Description

Company Description Leidos is a Fortune 500 Technology, Engineering, and Science Solutions and Services leader. Leidos' 47,000 global employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023. Leidos Australia has been a trusted partner to the Australian Government, including the Department of Defence, for more than 25 years, having delivered some of the most complex software and systems integration projects in Australia. With a local workforce of around 2,000, of which 85% hold a government security clearance, we have one of the largest security-cleared workforces in Australia. Our team is also backed by Leidos' global expertise, experience and capabilities. Job Description As part of a small team you will be responsible for managing the life-cycle of all Problems. Objectives are to prevent incidents from happening and to minimize the impact of incidents that cannot be prevented. You will also maintain information about known errors and workarounds. Provide ITIL Problem Management services to the program whilst working towards best practice approaches to Problem Management and sharing knowledge across the Problem Management team; Provide on time, meaningful and high quality reports with detailed analysis targeted at the right audience; Participate in the Continual Improvement program across relevant process areas; Provide input to process changes across the multi-vendor environment, including delivery of ongoing training and development activities; Ensure adherence to Governance structures for all new process design and existing process change; Review all process improvement suggestions, including analysis of operational impact on customer, suppliers and internal delivery, and provide recommendation of solutions. Qualifications ITIL V4 Certification highly regarded; Strong understanding of Problem Management fundamentals and best practice; Demonstrable ability to consistently produce excellent results in a complex environment; Good understanding and wide application of service management documentation and day to day requirements of managed services delivery. This role does require the successful applicant to be an Australian Citizen and hold a current Defence NV-1 security clearance. Additional Information At Leidos, you’ll enjoy 12 weeks’ paid parental leave as a primary carer, flexible work practices, discounted health insurance, novated leasing and more. Foster your career through complete access to learning and development and mentoring opportunities, we have a strong track record of internal promotion and career transitions. As a business we are focusing on setting people up for growth and success, so individuals can develop specialist skills and make significant contributions whilst broadening their experience within the cyber security field. If this sounds like you and you have the right attitude coupled with the willingness to challenge yourself and want to be in a team delivering security capability for government – apply today. We embrace diversity and are committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups. #J-18808-Ljbffr