Process Improvement Senior Analyst

Job Description

We are currently recruiting for multiple positions (Permanent and 12 Months Fixed term contract) based in Sydney and Melbourne Do work that Matters BB Tech and Payments Technology & Operations have a shared vision of becoming the leading business bank in Australia, powered by the next horizon of technology. We’re delivering on this by working hand-in-hand with our business colleagues to jointly solve problems with customer centricity and technical innovation, cultivating a world-class team of empowered people, and building technology solutions for the future. Putting customers at the centre of everything we do, PT&O is responsible for the world leading application of technology and operations across every aspect of CommBank. Sitting within PT&O, Processing Support & Reconciliations work closely with CBA and Bankwest internal stakeholders, customers, and other financial institutions, to ensure service delivery expectations are met or remediated. The team performs in life maintenance and reconciliation activities for business units across both CBA and Bankwest, with teams based in Sydney, Melbourne and Bangalore. Your Impact Working seamlessly across sites, Processing Support & Reconciliations is responsible for a number of internal and external account opening and maintenance tasks across CBA & Bankwest. The team manages functions covering term deposits, bank cheques, DDR stops/claims, loan rejections, unclaimed monies, duplicate statements and 3rd party cheque decisioning. The team is also responsible for settlement, technical and financial reconciliation of hundreds of accounts across the Group and is regularly called upon to assist teams across BB and RBS to locate errors & complex exceptions. We are seeking people who: Are able to complete periodic analysis on proposed spend, recommend outcomes and identify improvement opportunities. Can conduct reconciliations around financial recoveries versus spend at product and project levels. Do research and data analysis on existing operational processes to inform process improvement initiatives using the process management disciplines. Can identify opportunities for continuous improvement in existing processes. Can identify risks and escalate potential risks. Support the removal of potential process, performance and quality bottlenecks and maintain a focus on specific customer needs and the intended project outcomes. Adhere to the Code of Conduct, which sets the standards of behaviour, actions and decisions we expect from our people. We are interested in hearing from people who: Have numerical and analytical skills, with advanced Excel skills. Are able to understand and interpret financial information and reporting to identify key drivers and productivity impacts. Are self-motivated individuals, displaying a pro-active style, have exceptional attention to detail and an inherent desire to provide excellent service. Working with us: Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges and empowered to tackle new opportunities. We’re hiring engineers from across all of Australia, and you’ll be empowered to do your best work and be given the choice on when and where that work happens. We really love working here, and we think you will too. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 11/02/2025 #J-18808-Ljbffr