Product Coordinator - Southbank, QLD

Job Description

Job no: 524814Brand: CruiseaboutWork type: Full timeLocation: New South Wales, QueenslandCategories: Wholesale & Product Reporting to the Head of Product, the Product Coordinator will be metrics driven and goals-oriented, joining a dynamic and fast-paced environment to deliver and display innovative and exclusive products to increase company sales and revenue. Please note this role can be based in either Brisbane or Sydney. Your Role: Product Loading and Display: Load new custom packages for the website Ensure website is merchandised effectively to outline product features, inclusions, savings and value Maintain agent booking guides and communications for all loaded packages and specials In conjunction with the Head of Product, suppliers, internal and external business units, plan and execute effective promotional campaigns Delivery of product for campaign activity in a timely manner including copy proofing, availability, accessibility and process flow checks Work with the product and marketing team to ensure accurate product content is provided and executed across channels including eDM, digital and press Promotional Allocations and Groups: Maintain agent groups and select sailings register Communicate groups and select sailings with agents including how to book guides Provide monthly sales reports and tracking on groups and select sailing revenue Product Planning and Development: Assist external and internal teams with product queries Attend industry functions and events where applicable Monitor competitor and industry activity and developments All other duties as reasonably required by management Network engagement and support: Ensure agent booking guides, airfare guides and any other tools are maintained Assist agents with any cruise product or package related queries Ownership of agent and support escalations, working with key supplier and internal stakeholders to secure optimal outcomes for the agent and business Deliver weekly product update for agents Work with head of product and head of operations to identify and solve any skills or training gaps Who you are: At least 3 years' experience in a product or supply role within the travel industry Knowledge within the Travel Industry and in Product Support Experience working towards and achieving targets and KPIs in the cruise / travel sector Positive attitude and ability to work in a dynamic environment Exceptional attention to detail, good at problem solving and work well under pressure Ambitious, highly motivated and an efficient organiser Set Sail on Exclusive Perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures. Navigate the World: Become a cruise expert with access to industry travel discounts and qualify for sponsored ‘Familiarisation Cruises’ to explore new destinations and cruise products worldwide. Culture: You will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd. Diverse Crew: FCTG is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disabilities. Chart Your Course for Growth: Access tailored Learning & Development pathways, including in-depth training on cruise products to enhance your skills. Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more. Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym. Mental Health: Support and Employee Assistance Program for staff and family. Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025). Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave. Sustainability at the Helm: As stewards of the seas, we’re committed to sustainable practices that protect the environment for the future of cruising and tourism. We do things a little differently… We do things a little differently around here. We do things the Flight Centre Travel Group way. We have a unique culture and an irreverent DNA based on a proven mix of ideas, values, and ways of working that have helped shape our business over the past 40+ years. Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes. Let's turn your passion for cruise holidays into an unforgettable journey with us! Join the cruise revolution and let's make waves together! #CruiseIntoYourDreamJob #J-18808-Ljbffr