Product Manager, Payment Disputes

Job Description

Talent Acquisition Business Partner @ Cuscal - Australia's leading independent provider of payment solutions Our client’s success is our success. And you make it happen! Payment systems are complex, regulated and everchanging. We are an established market leading brand focused on driving client growth. We’re at the forefront of innovation, enabling the future for our clients through tech like NPP and open banking. We are an ASX listed company (ASX:CCL) and one of five licensed banks in Australia with full direct connectivity and production capability across all domestic payment systems. Our B2B model focuses on enabling other banks, fintechs and corporates to deliver innovative and competitive payment and digital solutions to their clients. About the Role: Assist in defining the strategy for the future direction of disputes management within Cuscal. Design propositions that will continue to add value and relevance to Cuscal and our clients. Provide recommendations, options and solutions in line with product roadmaps for new and enhanced features to both new and existing products and services. Work closely with Product Owners to ensure the vision of the products and services are achieved. Craft and maintain documents and other artefacts associated with Shared Services products and services that ensure they are clear and digestible. Manage a selection of vendors who provide the applications and services that underpin Shared Services functions. Ensure that there are clearly defined product requirements, SLAs aligned to market needs, pricing models and distribution channels. Manage the integration of new product development or product change into existing processes. Evaluate product competitiveness to enhance business impact and product profitability. Ensure that all products, services, and activities are compliant with all forms of regulation, legislation and/or policies. Understand the relationship between Shared Services, our clients and the other product domains. Monitor projects to provide recommendations and solutions in line with product roadmaps. Develop, prepare, and deliver presentations or communications on products and services to clients and other interested parties. Stay up to date on industry trends and new developments in payments technology. About You: Experience in the Australian payments landscape, specifically, the management of disputes processing. At least 3 years’ demonstrated experience in product management. A desire to walk in the shoes of our clients as you identify areas to add value and drive these to conclusion. Join us at the forefront of payments Why Cuscal? We are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. Next Step If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. What’s it like to work here? We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. How do you Apply? Start here. Just click on the APPLY button. #J-18808-Ljbffr