Product Owner - Salesforce

Job Description

You are passionate, driven, flexible and collaborative. We are a high performing team with a passion for innovation and continuous improvement. Together we can deliver the best 1:1 channel experience for our customers. See yourself in our team: The Strategy, Technology and Operations team is part of the broader Marketing and Corporate Affairs (MCA) team. It is responsible for leading the development and delivery of the MCA strategy, technology, and operations of the function. We are responsible for evaluation, implementation, and management of MCA’s technology systems, processes, and opportunities to increase speed to market, enhance customer experience, improve business performance, reduce risk, and deliver operational excellence. As part of the Salesforce Technology chapter, you will focus on defining and leading the strategic vision and roadmap for Salesforce Marketing Cloud (SFMC) to achieve customer and business value. You will report directly to the Chapter Lead – Salesforce Technology. Do work that matters: As Product Owner, you will provide critical support in achieving business, productivity, and customer satisfaction objectives. You will be the primary contact for all SFMC related activities across CBA including business engagement for all product enquiries, product information, and escalations. By building strong relationships with stakeholders from multiple disciplines including Marketing, Data, Risk, Technology, 3rd Party Supplier Partners, and end users you will: Define, drive, and deliver the SFMC product vision and strategy, aligned to Business needs. Oversee end-to-end delivery of key SFMC related initiatives aligned to MCA’s strategy. Identify and manage SFMC related Continuous Improvement and Risk items. In any given week, you will: Own and facilitate collaboration with business and technology to define the SFMC product vision, goals, and roadmap to ensure better business outcomes. Effectively communicate and understand requirements to stakeholders, manage conflicts, issues, and risks to optimise the solution and ensure stakeholders remain in agreement on scope. Drive project discovery and inception to ensure alignment of product strategy. Embed Agile methodologies and continuous improvement practices in the team. Formulate hypotheses to validate customer problems and define clear learning objectives that will inform product roadmap and prioritisation decisions. Help co-ordinate change for the business to ensure release teams are ready. Identify, articulate, and manage risks across streams of work. Partner with the Salesforce Centre of Excellence and service management teams. Be accountable for ensuring all work delivered meets the desired outcomes. We’re interested in hearing from people who have: Strong prior experience as Product Owner to drive, lead, and manage stakeholders from multiple disciplines to deliver strategic solutions in an agile environment. Knowledge of marketing and data-driven campaign activity, process, and procedures (preferred). Demonstrated high level of resilience and personal integrity, with strong interpersonal, collaboration, influencing, and negotiating skills in a complex environment. Exceptional verbal and written communication skills and the ability to communicate clear and actionable requirements. Excellent analytical, strategic thinking, and thought leadership skills. Proven themselves as a proactive self-starter who takes ownership and accountability to drive toward an optimal outcome delivered. Salesforce Marketing Cloud Email Specialist Certification (Highly desirable). If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. #J-18808-Ljbffr