Product Services Support

Job Description

At The Good Guys we‘re driven by our purpose to help families live better for less. Part of Australia’s largest and fastest growing electrical and appliance retailer, we have over 3,500 employees across our nationwide network of more than 100 stores and a support office based in Southbank, Melbourne. Since 1952 we’ve been delighting customers and ‘doing good’, and today we build on that heritage while always focused on fulfilling our goal to be Australia’s strongest growing total home solutions electrical retailer. Be part of a diverse, collaborative, and supportive team who are passionate about the work we do Growth mindset culture with a focus on individual skills and career development A flexible work environment / work from home We can offer you a role where you'll be challenged every day to make a difference in a dynamic and fast-paced environment. We can offer a competitive package, great employee discounts, and special offers across JB Hi-Fi and The Good Guys, paid parental leave, novated leasing, and we’ll also match every dollar you donate in our Doing Good workplace giving program. Job Description About the Role This role is seeking someone who is ready to challenge themselves in the high performing, highly engaged, fast-moving world of Services. As the Product Services Support person, you will be responsible for delivering on aspirational Sales Targets through the coaching, development and leveraging of your expertise in Services Sales Skills with our Store Teams. You will be encouraged to try new things, think big and continue to challenge what success looks. This role is a multi-site role reporting to the State Sales Manager – Services. Your responsibilities will also include but are not limited to the following: Ensure sales targets are met by identifying Area and Store opportunities and developing strategies and targets to drive sales growth. Work closely with the State Sales Manager - Services to create and implement strategies for stores with tangible outcomes and achievable time frames. Work directly with store leadership team to facilitate face to face learning and coaching solutions that support sales of services products. Conduct skills assessments, gap analysis and action planning utilising standard tools and reports for internal and external stakeholders. Conduct routine Financial Services compliance audits. Build and maintain effective working relationships with internal and external stakeholders. Work directly with store leadership team to ensure key compliance metrics are met. Including but not limited to conducting routine compliance audits. About You Someone who has a diverse array of professional and personal interests and someone who is eager to challenge themselves in a diverse role. Organisation, time management and self-discipline are fundamental traits that will be required for this role, a “make your bed before you start your day” mentality will be your approach. Skills Required: Minimum of 12 months leading a high performing team. Comprehensive knowledge of internal Services systems. Demonstrated success in Services sales. Seen as a Leader by your peers in your current role. To Apply If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential. JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply! #J-18808-Ljbffr