AI Product Trainer
Are you passionate about AI and looking for an exciting new opportunity? Thomson Reuters are on the lookout for an enthusiastic... more info
Product Trainer, APAC
Salary:
80.00 - 100.00
Posted:
04-03-2025
Category:
Product Management, Training Coaching
Sydney,
Job Description
Product Trainer, APAC Department: Technical Success Employment Type: Full Time Location: Sydney, Australia Description YOUR OPPORTUNITY We are looking for an amazing individual to join the InMoment APAC team! The ideal candidate will have experience in teaching or training, preferably technical topics. WHO WE ARE At InMoment, we #OwnTheMomentsThatMatter. We believe every moment offers a new opportunity to make an impact. In every interaction, whether personal or professional, we are intentional, and we take deliberate action to make the lives of our families, teammates, clients, and community better. Joining InMoment and its associated brands (ReviewTrackers, Lexalytics, and Wootric), you will be part of an industry-leading company that is dedicated to improving experiences and helping businesses take action through an integrated CX approach: Integrating the voice of the customer wherever they are in their journey (taking surveys, on social media or leaving reviews, calling the contact centre). Integrating CX technology to prioritise action and inform business decisions—through self-serve or strategic advisors. Integrating an AI-powered approach to eliminating data silos and leveraging intelligence. Ultimately, at InMoment we are the best at helping our clients achieve better business results and Experience Improvement (XI) with the best-in-class CX analytics & action solutions. WHO YOU ARE Bachelor's degree in Business, Education, Communication, or a related field. Ability to work independently with a high degree of autonomy, effectively navigating tasks with moderate levels of ambiguity and evolving requirements. Intermediate knowledge of the company’s proprietary software platform (can be attained within the first 4 months of employment). 2-3 years of experience in a teaching or training role, preferably in a SAAS organization. Extensive experience creating training content and documentation. Extensive experience working with Product Management, Engineering or other staff as subject matter experts. Previous classroom management experience is desirable. Previous public speaking experience is preferred. Advanced experience leading Zoom, WebEx, and MS Teams meetings is preferred. Advanced experience leading remote meetings is preferred. Previous experience working with a Learning Management System such as Workramp is preferred. Experience working in a fast-growing, early-stage company in the technology industry. Knowledge of instructional theory, including assessments. Excellent project management and organizational skills. Expertise with authoring tools such as IORAD, Captivate, Articulate Rise etc. Experience developing training content in a high-tech environment. Excellent written and oral communication skills, including the ability to effectively convey technical information to non-technical colleagues and clients. Experience with video editing tools is a plus. Critical thinking skills. Ability to prioritize and manage multiple simultaneous deadlines. WHAT YOU’LL DO Become fluent with the InMoment eSaaS and XI platforms and other associated applications. Curate and deliver both online and in-person training for clients and staff. Take an active role in role-specific onboarding training for Services and Account Management teams. Develop and revise training materials; documentation, videos, and other related courseware. Research technical topics related to the InMoment eSaaS and XI platforms. Primarily own the client-facing side of our Learning Management Experience (Workramp). Assist in testing, grading, and management of the Learning Management System. Report data on completed courses, issues, and absences. Determine the overall effectiveness of programs and training by listening to feedback and making improvements as necessary. Travel as needed to deliver Client training (Domestically and Internationally). WHAT YOU'LL GAIN Autonomy - We trust our employees and offer an extremely flexible work schedule. Automatic day off for your birthday, we want to celebrate you and the moments that matter. Paid leave that can be rolled over if not utilized, although we highly encourage you to take the necessary time off to switch off! Maternity & Paternity Leave. Fun, innovative, collaborative, supportive working environment. Inclusion and Diversity teams - Women of InMoment and InMovement. Employee recognition platform points can be used with retailers such as Amazon, and use points for hotels, tickets, gift cards, and charitable donations. Employee recruitment referral program with generous payouts! An opportunity to truly make an impact in a global organization. Come join our team! KEY RELATIONSHIPS Reports to Director, Program Architecture. LOCATION Remote/Hybrid, Sydney. At InMoment, inclusion and diversity are at the core of who we are. InMoment prides itself on an inclusive culture that promotes, encourages, and supports the diverse voices of our employees and clients. We strive to create workplaces that reflect the communities we serve and believe that different perspectives, interests, and backgrounds foster a stronger and more creative work environment. #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 04-03-2025
Category: Product Management, Training Coaching
Sydney,
