Professional Services Consultant

Job Description

As a member of the Orbus Professional Services Team APAC, your primary focus will be to engage in consultancy services for existing and new customers. Reporting to the Professional Services Manager - APAC, you will be part of a dynamic, global and supportive team. Core Responsibilities: Provide support and guidance to our customers during their onboarding phase to help them get value out of our product and solution offerings fast. During this phase, work closely with Orbus’s onboarding team and customer project teams to manage and deliver successful implementations of Orbus products, whilst becoming a trusted advisor to decision-makers throughout the engagement. Understand customers' use cases and gather customer requirements by asking the right questions. Use your own initiative to evaluate requirements, design, and advise customers on how to make the best use of services and solutions, in a way that will enable them to achieve their objectives. Configure and optimize Orbus products and solutions in line with customer requirements. Test and hand over functional documentation for solution configurations that satisfy generic and customer-specific requirements. Run training courses and build custom training material tailored to customer usage. This includes evaluating training delivery methods and supporting blended learning approaches to facilitate knowledge transfer. As SME, mentor customers through their Enterprise Architecture journey and other architecture initiatives, using your extensive EA expertise across various corporations and government utilities. Conduct workshops and consultancy meetings with customers to advise and support them throughout the full lifecycle. Apply Orbus best practices to foster the adoption of implemented solutions and work closely with Customer Success Managers and Account Managers to ensure customer satisfaction and retention. Deliver engaging, informative presentations and demonstrations of Orbus products and solutions and effectively communicate the Orbus offerings to CTOs and CIOs in the target audience. Work with internal specialists and Professional Services teams to package best practices and lessons learned into thought leadership, methodologies, and published assets. Advocate for customer needs to overcome adoption blockers and provide internal feedback on how Orbus can better serve our customers. Interact with the Product Development Team to drive product enhancements based on your field experience. Essential: Master’s Degree or higher in Computer Science, Engineering, IT, related field of study or equivalent. Service-oriented with the motivation to meet tight deadlines and to perform individually whilst working as part of a dynamic and global team. Ability to clearly articulate and demonstrate value proposition to customers through professional services engagements. Attention to detail and ability to absorb technical information and communicate this clearly to a varied audience. Desirable: Experience in a professional service consultant role. Experience in Enterprise Architecture initiatives and using Enterprise Architecture platforms. Experience in Consultancy, preferably within a software-driven environment. Excellent inter-personal skills, the ability to influence others and identify key information. Willingness to take initiative in problem identification and solution provision. Experience of working with Sales Leads and Project Managers to ensure every customer receives an exceptional customer journey. Occasional travel for onsite engagements. Languages - Mandarin would be a bonus. What’s in it for you! A massive opportunity for you to develop your skills and knowledge in a supportive environment that thrives on growth and change. Competitive salary and benefits (in line with experience). Hybrid working model, 3 days in our Sydney Offices and at home. Curious, open culture, with teams collaborating across geographies. Living our Values at Orbus Trust : We build trust across our people, customers, and partners through honesty, transparency, and communication. Empowerment : We empower our customers and our people with growth, development, and experience. Clarity : We provide clarity and a sense of purpose, focused on helping everyone achieve success and forging a clear vision of the future. Harmony : We work as one team, collaborating closely so we can sustainably change and grow. Find your place at Orbus - We're a diverse and inclusive workplace that promotes a sense of belonging, allowing all of our people to bring their whole selves to work every day. Recruitment Companies - Thank you for your interest in our roles – we do not accept unsolicited CVs from recruiters or employment agencies. We will not consider or agree to payment of any referral compensation or recruiter fee relating to any unsolicited CVs. Offers of employment will be dependent on satisfactory references and a background check. #J-18808-Ljbffr