Project Delivery Coordinator

Job Description

Customer Service Coordinator - 12 month Contract • Join the most recognised and respected residential home builder in Queensland• Support our valued customers throughout their new home build journey• Stunning Loganholme office environment | 12 month contract At Brighton Homes, we understand being a Queensland home builder involves more than just building new homes. We offer a range of stunning architectural house plans full of sun-fringed spaces and generously sized rooms, perfect for the Brisbane, Gold Coast and Sunshine Coast lifestyle. Our home designs consistently win Master Builders Association State and National Awards. We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1300 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home building group. Building new homes and better futures for Australians is a true honour and so rewarding. Here are some other rewards and benefits we offer our employees. Our perks and benefits We believe that our employee community is a key strength of our organisation, and we aim to attract the best talent to achieve our strategic goal of being Australia’s leading residential builder and employer of choice in our sector. We are committed to taking care of our employees, that’s why we offer a bundle of benefits: Discount on building a new home through our building brands (after qualifying period) 12 weeks paid parental leave for primary carer and 4 weeks paid for secondary carer Discounted health insurance through nib Discounts on whitegoods Fitness Passport Employee assistance program Flu vaccinations Professional development and educational assistance Attractive remuneration And so much more! About the opportunity The Customer Service Coordinator is part of the Brighton Homes operations team and reports to the Project Delivery Manager. The key focus of this role is to provide an exceptional customer experience throughout the preconstruction process of building their new home to ensure a high-quality file is delivered to the construction team. More specifically, you will: Proactively coordinate and manage the pre-construction phase for your allocated jobs, ensuring file accuracy and forecasts are maintained with required timeframes and all clients are updated on a fortnightly basis. Assist with the resolution of customer and job issues, and work in collaboration with the Project Manager as required to solve more complex issues for customers during the pre-construction phase. Provide an unbeatable customer experience by updating all clients on a fortnightly basis, answering/returning all clients calls by COB and resolving all questions and/or disputes in the first instance. Check and understand all documentation prior to sending to customers and/or other departments. Present contractual documents and facilitate agreed and approved variations as appropriate and ensure all systems, documents and effected staff are updated accordingly. About you You will share a passion for our purpose and be aligned to our core values; better together, be accountable, people matter and think bigger. In addition, you will: Knowledge of the residential construction industry (building your own home, reading plans etc) A commitment to providing all customers with a professional and unbeatable customer experience Previous experience in a customer service and support role The ability to work under pressure successfully managing multiple clients and prioritising workloads Exposure to building plans and contracts Intermediate knowledge and use of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel) Interested? The appointment of successful applicants will be subject to satisfactory employment screening and depending on the inherent requirements of the role, may involve the completion of a National Police Check and pre-employment medical. Apply today! If you are determined to make a difference and want to join an innovative and inclusive organisation committed to building better futures, click on the APPLY button. To find out more about NEX Building Group go to nexbg.com.au or follow us on LinkedIn. Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. NEX Building Group and its brands are not responsible for any fees related to unsolicited resumes. #J-18808-Ljbffr