Customer Insights Lead
Parent Business Function: Corporate & Support Functions Time Type: Full time Worker Sub-Type: Permanent Entity: Jetstar Airways... more info
Project Manager - Customer Experience & Quantitative Insights
Salary:
80.00 - 100.00
Posted:
01-02-2025
Category:
Customer Service
Sydney,
Job Description
This global Voice of the Customer (VoC) Insights Agency is renowned for bridging the gap between cutting-edge technology and research.They design, build, and manage bespoke VoC, CX, and brand tracking projects, leveraging advanced technology and AI-powered dashboards to capture real-time customer experience data at every touchpoint.Beyond the numbers, they deliver actionable, in-the-moment, data-led strategies that transform customer experience initiatives, deliver ROI, and drive growth for leading brands in tech, finance, and retail.With a team of clever, ambitious, and approachable professionals based in Sydney and London, this agency offers the agility of a boutique firm with the perks and reach of a global business.The Role: Research Project Manager As the Australian division expands, they are seeking a Project Manager to join their team and work on their largest and most influential account – a global bank.This dynamic role spans quantitative market research, online project management, operations, data analysis, client management, and technical dashboarding, allowing you to tap into your analytical, technical and consulting capabilities.Key responsibilities include: Building and maintaining strong client relationships Leading weekly WIP meetings Managing multiple projects simultaneously End-to-end online project management Scripting surveys and managing sampling Budgeting and assessing project feasibility Managing CX and VoC programs Creating dashboards and data visualisations Reporting data and presenting actionable insights Overseeing operations to ensure smooth project delivery We’re looking for candidates that have: 2+ years of experience in commercial agency roles focused on quantitative research, online market research, and project management Proven ability to manage clients and accounts, acting as a trusted advisor Exceptional organisational skills to juggle multiple projects at once A solid understanding of VoC and CX programs Technical expertise with dashboards and survey scripting (experience with Qualtrics and HTML is advantageous) If this sounds like the opportunity for you, get in touch! Contact Emily Moser at Resources Group at or call +61 449 172 882 for more information. #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 01-02-2025
Category: Customer Service
Sydney,
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