Quality Manager (AWA)

Job Description

About Us Alzheimer’s WA is the leading provider of dementia care services in Western Australia and is experiencing significant growth in its services. Our services include advocacy, education, partnerships, training, consultancy and holistic person-centred care programs, based on a philosophy of understanding the lived experience of those living with dementia. We provide CHSP, HCP and NDIS packages and day/overnight respite in our four homes based in Perth, Woodvale, Mandurah and Albany.At AWA, we are dedicated to walking alongside people living with dementia, making meaningful difference in their lives. If you are drawn to a journey filled with purpose and empathy, we invite you to apply and become part of our senior team. Inclusive Workplace We are a purpose-led organisation and committed to fostering a thriving workplace where everyone feels valued and respected. Embracing diversity and inclusion, we strive to create a culture that honours each individual’s unique perspectives and experiences. We welcome applications from all talented individuals, regardless of age, sexual orientation or gender identity, disability status, cultural or linguistic background, and we encourage Aboriginal and Torres Strait Islander (First Nations) people to apply. Position Summary Alzheimer’s WA is seeking an experienced Quality and Internal Assurance Manager who will be responsible for ensuring that the aged care organisation maintains the highest standards of care, compliance, and continuous improvement. This role involves overseeing quality assurance programs, internal audits, risk management, and regulatory compliance to enhance client safety and service excellence. Responsibilities Develop and maintain quality assurance frameworks. Ensure compliance with Aged Care Quality Standards and relevant legislation. Lead internal audits and quality assessments. Manage incident reporting, complaint resolution, and continuous improvement initiatives. Establish and oversee risk management policies. Conduct regular risk assessments and implement mitigation strategies. Ensure workplace health and safety (WHS) compliance. Monitor key risk indicators and develop corrective action plans. Develop and maintain policies and procedures. Communicate and implement policies across the organisation. Provide training and guidance on compliance and quality assurance. Promote a culture of continuous improvement. Develop and coordinate staff training programmes. Monitor industry trends and emerging best practices. Engage with residents, families, and staff for feedback. Prepare reports on quality performance and compliance. Liaise with external auditors, government agencies, and accreditation bodies. Essential Criteria: Diploma/Degree required with relevant tertiary qualifications or substantial work experience (5 + years) in managing organisational quality and/or assurance systems. Strong knowledge of Aged Care Quality Standards, risk management, and accreditation requirements. Demonstrated experience in internal auditing, policy development, and continuous improvement initiatives. Current WA Driver’s license. Working rights in Australia. Covid-19 vaccination certificate. Advanced knowledge of Microsoft Offices and ability to interrogate data. At Alzheimer’s WA, we offer: Salary packaging up to $15,900 per annum; Five (5) weeks of annual leave per year; Employee Assistance Programme (EAP); Ongoing professional development opportunities. Application Process: After application submission, candidates will be shortlisted and forwarded to respective hiring managers. Only suitable candidates will be contacted.If you have questions about the position or would like to see the full position description, you can email us at Please note: We reserve the right to close the position without notice. Seniority level : Mid-Senior level Employment type : Full-time Job function : Quality Assurance Industries : Non-profit Organizations #J-18808-Ljbffr