Quality & Performance Specialist – Financial Crime Operations

Job Description

Do Work That Matters. CommBank’s Financial Crime Operations (FCO) business is looking for Quality and Performance Specialists to deliver Quality control, checking and operations support to our Financial Crime Operations division and contribute to the way CommBank disrupts Financial Crime. FCO is a team of 2000 Operations Professionals in the Chief Operations Office (COO). Financial Crime Operations leads the Group’s approach to managing Anti-Money Laundering and Counter Terrorism Financing (AML/CTF) and Sanctions risks and obligations through the provision of the following operational services: AML, CTF, KYC, Sanctions, ECDD. The role. As a Financial Crime Quality and Performance Specialist, you will contribute to the Group’s AML/CTF obligations with respect to the Group’s Part A and Part B Programme and FATCA/CRS requirements. This role will require you to execute on the improvement and implementation of key initiatives across our Financial Crime Operations footprint.This will include providing Quality Control & Checking, Operations Support, Subject Matter Expertise and active participation on projects which play a vital role in managing the group's financial crime obligations. You will utilise your experience to coach FCO Analysts and ensure our FCO Quality and Performance is maintained. This is a Senior Financial Crime Operations role in our business at an individual contributor level and will suit applicants with existing and demonstrable financial crime skills, who are looking to add value to an organisation. Additional Responsibilities: Maintain an up-to-date understanding of the Anti-Money Laundering, Counter Terrorism Financing and Sanctions legal and regulatory obligations of the Group. Actively contribute to the Group’s goal of NPS+30 in 3 years by prioritising our customers and their lived experience above all else. Demonstrate sound understanding of end-to-end processes by actioning all tasks in line with Standard Operating procedures (SOPs) & Service Level Agreements (SLAs). Demonstrate consistent due diligence and escalation when performing peer review of all cases and capturing findings and decisions within the Group's Case Management Systems. Stay abreast of financial crime related trends and emerging issues, proactively identifying, understanding and acting/escalating current and future risks to the Group. Understand and proactively identify, report and escalate incidents, issues and risks within Group timeframes. Drive a culture of continuous improvement by proactively identifying opportunities to increase efficiency and effectiveness of processes. Accurately record customer interactions, findings and decisions within the appropriate Group systems in a concise and timely manner. We’re interested in Hearing from people who have: In-depth understanding of Financial Crime areas across either compliance, AML/CTF or Sanctions. Proven strong stakeholder management experience. Experience in Quality control/checking and providing coaching. Demonstrated ability in strategic thinking. Experience in working with data, reporting and analytics to make informed decisions. Ability to adapt coaching approaches to different learning styles and needs. From here, the opportunities are endless. At CommBank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to other Aboriginal and/or Torres Strait Islander employees across CommBank.We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. #J-18808-Ljbffr