RTO Operations Manager

Job Description

Join a Thriving Educational Team in Melbourne in an RTO Management role! Top 3 Job Position Highlights: Multi-Campus Leadership: Oversee daily operations across Melbourne with additional oversight in Sydney and Adelaide. Strategic Impact: Play a pivotal role in ensuring compliance and high-quality training delivery. Career Advancement: Enjoy a competitive salary package with significant opportunities for professional growth Our client, a well-established CRICOS Registered Training Organisation (RTO), is seeking a full-time RTO Operations Manager based in Melbourne to oversee the daily management and coordination of all operational aspects across their Melbourne campuses, with additional oversight of their Sydney and Adelaide campuses. This role plays a critical part in ensuring compliance, resource management, and seamless high quality course delivery. The role may also require interstate and international travel as needed. The RTO Operations Manager will work closely with trainers, support staff, and senior management to maintain high-quality education standards and student welfare. The position offers a rare opportunity to make a significant impact within the education sector, working with both domestic and international students. Tasks and Responsibilities: Operational Management: Oversee daily operations across Melbourne campuses and provide operational oversight for Sydney and Adelaide campuses. Ensure the effective delivery of training and assessment services in line with compliance requirements. Develop, implement, and monitor policies and procedures to streamline RTO operations. Manage campus facilities, ensuring all locations are equipped with necessary resources and infrastructure. Ensure timely procurement of training resources, equipment, and materials. Work closely with trainers and support staff to maintain a positive and productive learning environment. Monitor campus performance metrics and implement improvements as needed. Human Resources & Staff Management: Lead, support, and mentor trainers, student support staff, and administrative personnel. Conduct performance appraisals and implement professional development plans for staff. Manage recruitment, induction, and training of trainers and administrative teams. Ensure compliance with HR policies, employment laws, and fair work regulations. Compliance & Quality Assurance: Ensure adherence to ASQA regulations, SRTO 2015 / 2025, and other relevant compliance requirements. Support internal and external audits, ensuring that campuses meet or exceed quality standards. Implement continuous improvement initiatives to enhance operational effectiveness. Monitor student attendance, course progress, and trainer compliance with training package requirements. Student Welfare & Support: Oversee student services to ensure a high level of support and engagement. Address student concerns and complaints efficiently and fairly. Promote a positive and inclusive campus culture, supporting student success and well-being. Financial & Budget Management: Manage operational budgets, ensuring efficient allocation of resources. Monitor financial performance and identify cost-saving opportunities without compromising quality. Provide reports to senior management on financial and operational KPIs. Stakeholder Engagement & Business Development: Maintain strong relationships with industry stakeholders, regulatory bodies, and partner organizations. Support business growth initiatives, including new course development and student recruitment. Represent the RTO at industry events, networking forums, and education expos. Skills and Experience: Minimum of 3-5 years experience in an RTO operations or management role. Strong knowledge of ASQA, SRTO 2015, and other regulatory compliance frameworks. Experience managing a CRICOS RTO. Experience in managing multiple campuses or locations preferred. Demonstrated ability to lead and manage teams effectively. Excellent communication and interpersonal skills. Strong problem-solving and decision-making abilities. Experience in budget and financial management. Ability to travel interstate and internationally as required. Qualification Requirements: Diploma or higher in Business, Education, or related field. In-depth knowledge of the RTO sector and regulatory requirements. Why You Should Apply: Opportunity to lead operations in a growing RTO with multiple campuses. Work within a dynamic and supportive leadership team. Competitive salary package with career growth opportunities. A role that makes a meaningful impact on student success and training quality. Apply Now! Take the next step in your career and join a leading educational institution. Apply today to this CRICOS RTO and be part of a team that is making a difference in the lives of students across Australia. #J-18808-Ljbffr