Rating & Billing Analyst

Job Description

About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world. We provide specialised integrated logistics services to customers in a range of industries including mining, chemical, gases, steel and plastics, petroleum, energy and Australian oil and gas industries and agriculture. The Opportunity We are seeking a Rating & Billing Analyst to join our Resources & Industrials division, based in our head office in St Kilda Road Melbourne. You will be responsible for overseeing the administration and billing for Toll’s Gases business across multiple customers and contracts. As the Rating & Billing Analyst you will: Overseeing day-to-day administration and billing activities Managing weekly revenue cut-offs Ensuring timely and accurate invoicing of customers Identifying and implementing process improvements to increase productivity within the team and across the business Ensuring rates are updated in the Transport Management Systems (TMS) Monitoring the performance of Toll’s Centre of Excellence team responsible for data entry into our TMS About you To be successful in this role, you will need: High level of attention to detail Exceptional customer service and conflict resolution skills Ability to influence operators to ensure correct processes are followed and that actions are resolved on a timely basis Strong communication skills, both written and verbal Excellent time management and organizational skills Experience with Transport Management Systems (TMS) is preferable What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine, and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up. At Toll everyone is welcome including those of all ages, ethnicities, genders, and abilities. You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical. #J-18808-Ljbffr