Receptionist/Customer Service Officer (Medico Legal)

Job Description

Contract Job Status: Fixed Term Company Description MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, mlcoa is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession. mlcoa is seeking a dedicated, bubbly receptionist with a high level of attention to detail to join our team. We are a national provider of independent medical specialist opinion and advisory services to insurers, government departments, self-insured companies, and the legal profession. This role is essential for how we present ourselves to our clients, consulting specialists, and patients. Reporting to the General Manager, you will play a pivotal role in ensuring our team continues to provide a high level of customer service and clerical support in a fast-paced environment. Job Description Your key responsibilities include: Answering and/or directing phone calls Meeting and greeting all visitors to the office Checking in patients, ensuring completion of paperwork, and updating patient details General administrative tasks such as filing, scanning, and scheduling appointments Contacting claimants regarding upcoming appointments Mail distribution and dispatch (including courier management) Managing the day-to-day presentation and preparation of consulting rooms Providing administration support to the Medical Specialist and Client Services Team Qualifications To be considered for this role, you will have demonstrated: Exceptional attention to detail Experience prioritizing work in a very busy office environment Good time management with the ability to manage interruptions and re-adjust priorities Excellent verbal, written, and interpersonal communication skills A positive, empathetic, helpful approach and the ability to work within a confidential environment Strong organizational and prioritization skills while maintaining flexibility Computer literacy, with proficiency in Microsoft Office programs Experience working in the healthcare/medical practice/legal sector is an advantage mlcoa offers an exciting and fast-paced team environment where client focus, drive, and respect are key features. Ours is a friendly, fun, and supportive team; we are a growing business and opportunities abound for talented people. Additional Information You are welcome here. Our fast-growing team of more than 3,500 people around Australia represents a huge array of life experiences, skills, and ways of thinking. We value all these differences. We are an Equal Opportunity Employer, proudly welcoming people with disabilities, including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers, and Indigenous Australians to our team. We are happy to adjust our recruitment process to support accessibility needs. #J-18808-Ljbffr