Recoveries and Settlements Officer

Job Description

Join RACT as a Recoveries and Settlements Officer! With more than 220,000 members, RACT has been making a positive difference in the Tasmanian community for over 100 years. As Tasmania’s number one brand and a profit-for-purpose business, we take great pride in being Tasmania’s shoulder to lean on, and voice when it matters. Our values – Engage with Heart, Unleash Potential, Walk the Talk and Together we Thrive - guide us in all that we do. We take pride in supporting our members by helping them enjoy life, giving them a helping hand. About the role: We’re looking for exceptional communicators who have the ability to interact with a diverse range of people to fill a full-time vacancy as a Recoveries & Settlement Officer. The working hours are 38 hours per week between 8:00am to 5:30pm Monday to Friday. Reporting to the Recoveries & Settlements Supervisor, your role will make a direct impact on the financial wellbeing of the company and our members. It is a highly proactive role that is incredibly rewarding and stimulating - you’ll love the challenge of negotiating with external parties and building technical knowledge of claims, insurance and litigation. You will negotiate, influence and persuade third parties to get the best recovery possible for our members who have incurred a loss from a claim. You’ll have the opportunity to watch as your actions on each Recovery Claim turn into clear outcomes - it’s incredibly satisfying to see your hard work pay off! You will also be working closely with members, external third parties, other insurers and our own claims team to provide an exceptional claims service which RACT is renowned for. You will also assist in the identification and implementation of initiatives that improve claims processes, net recovery results and customer service standards. What We’re Looking For: Minimum 2 years’ experience in a customer service environment or similar. Well-developed customer service and conflict resolution skills. Highly developed communication and interpersonal skills, including ability to interact with people at all levels. Demonstrated ability to conduct research, gather evidence and analyse information to make effective decisions. Excellent attention to detail, problem-solving and decision-making capabilities. Demonstrated negotiation, settlement and finalisation skills. Very high level of confidentiality, discretion, and judgement. Energy and enthusiasm and be an engaged team player. Non-essential, but highly desirable requirements: Knowledge of the General Insurance industry and claims handling procedures. Understanding of legal process and relevant legislation (Financial Services Reform Act, Insurance Contracts Act, Insurance Code of Practice). At RACT, we’re not just a workplace – we’re a community. When you join our team, you become part of something bigger. Your ideas and the work you do will help shape our community and environment. Here’s why you’ll love being part of our team: Flexible work : Life isn’t one size fits all, and neither is our work. Balance your commitments with our flexible work environment. Career growth : We invest in your development because your success is our success. Superannuation contribution matching : For every dollar you contribute to your superannuation, we’ll match it up to 2%. Staff discounts : Enjoy significant discounts on RACT products. Extra leave : Three extra days on top of annual leave – because self-care matters. Dog-friendly days : You read that right. Bring your furry friend to the office – tail wags guaranteed! Volunteer opportunities : Make a difference beyond the office walls. By joining RACT you'll be a part of an inclusive culture that celebrates diversity – every individual is valued and respected. We invite people from all backgrounds to apply. Ready to join the RACT family? We would love to hear from you! Please submit your applications via SEEK and attach an up-to-date CV and cover letter by 5pm Wednesday 5th March 2025. #J-18808-Ljbffr