Registered Nurse - Medical Assistance

Job Description

The Registered Nurse (RN) will be a key member of the Medical Assistance team, managing cases within client expectations and company policies. They will provide telephonic health advice, case management, and direct patient care, particularly in international medical repatriations. As part of their role in the Medical Assistance team, the RN will be accountable and responsible for the provision of safe and appropriately qualified, accurate and timely professional telephonic health advice to clients. The RN will also provide direct patient care at a highly advanced and competent level when performing primary and secondary international repatriation. Key Responsibilities: Case Management: Accurately record all communication and incidents in real-time. Perform first-call nursing assessments. Coordinate with departments like Travel Claims and Investigations to ensure policy coverage. Maintain confidentiality per Privacy Legislation. Ensure satisfactory case resolution and consult with Team Leaders as needed. Customer Service: Provide culturally sensitive health advice and support. Deliver high-quality service and accurate information to clients. De-escalate complaints where possible. Escalate unresolved complaints to Team Leaders with detailed records. Data Management: Accurately input and update incident data in the system. Technical Expertise: Provide advanced nursing care and medical guidance. Adapt communication to client needs (language, age, disabilities). PROFILE KEY REQUIREMENTS Current registration as a Registered Nurse, proof of registration with the Queensland Nursing Council/National Scheme will be required prior to commencement of duty. Advanced life support skills (including but not limited to; ACLS, TNCC, ENPC, APLS). Exemplary professional, friendly telephone manner, at all times, with some previous experience providing telephone assistance. Excellent PC skills (keyboard entry/accuracy) with an ability to listen and enter relevant text into database. Possess excellent verbal, non-verbal and written communication skills. Good problem-solving capabilities with an advanced diagnostic and methodical approach. Availability: The ability to work rotating shift rosters. What We Offer: We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to provide you with peace of mind and give the flexibility in planning and arranging for a better work-life balance. Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey. #J-18808-Ljbffr