Relationship Lead

Job Description

Name Relationship Lead Site / Location Ref # 12365871 Entity Australia Post Opening Date 20-Dec-2024 Suburb Work Type Permanent Full Time Description & Requirements We’re looking for a Relationships Lead to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australians love and trust, while delivering a sustainable future for Australia Post, and you could be part of that. We're empowered to deliver for our teams and to delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It's an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year-old icon. What you’ll deliver with us Our Relationships Lead is the lead engagement for a number of functions within the Data & AI Partnerships team. Reporting directly to the Head of Data & AI Partnerships, the lead will focus on leading innovative solutions to meet the evolving needs of merchants, advancing Australia Post’s position as a market leader in the parcels markets. As a senior member of the Data & AI Partnerships team, this role will be required to interact with colleagues across Data Services to drive customer outcomes that are in line with our strategic priorities. This role will require a deep understanding of Government procedures and emerging technologies. The Relationships Lead seeks to understand customer needs and articulate those requirements to assist in building solutions that ensure high levels of customer satisfaction. You will maintain strong relationships with key Government stakeholders and decision-makers. Part of this role involves overseeing Data & AI Partnerships contract negotiations as well as revising commercial agreements to support the team's strategic and commercial priorities if required. You’ll also Be the key relationship manager for Government relationships, such as Geoscape and DITRDCA. Meet with customers to understand their requirements and drive frequent communication. Serve as the relationship lead for customer Data & AI engagements. Lead the preparation of proposals that ensure compliance with Government regulations. Develop plans and drive the team’s strategic priorities for Government Data & AI initiatives. Develop and maintain the Customer engagement process for Data & AI Partnerships. Work with stakeholders to drive execution of commercial contracts. Support the Data & AI Partnerships team to achieve committed revenue and EBIT targets. About you We are seeking a strong communicator who can collaborate with internal and external stakeholders. Internally, you will be working with the Sales specialist, Data & AI, Legal, Shareholder Liaison, and Finance Business partner teams. It is critical to strengthen relationships with external stakeholders including the Data Solutions data partners, Australia Post customers, and our data solution suppliers. You’ll also need Proven Senior Sales, Relationship Management, or Consulting experience. High level of understanding of the Data & AI market or Digital partnership products is advantageous but not a dealbreaker. Ability to work effectively with a variety of forms and license agreements. Well-developed interpersonal, oral, written communication, and presentation skills. Understanding of corporate and government processes and regulations. Background in dealing with Data & AI market customers, industry groups, and internal stakeholders is relevant but not critical. Knowledge of contract and project management methodologies. Experience influencing stakeholders and managing both internal & external expectations. How we’ll deliver for you A great team culture and collaborative environment. Industry-leading benefits package as well as a hybrid work environment (3 days in the office). Opportunities for career progression. We’re delivering together At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live, and gather as employees. We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders, and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+, and Refugees. We are one of the largest organizations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on At Australia Post, we understand the importance of balancing work and personal life. Speak to us about what flexible work means to you! #J-18808-Ljbffr