Relationship Manager - Medical Providers

Job Description

Relationship Manager - Medical Providers A fantastic opportunity for a great ‘people’ person, experienced in medical practice, Primary Health Networks (PHNs) or hospitals; someone who’s worked closely with medical practitioners or health professionals, who is tech savvy and familiar with GP Practice Management Systems (PMS), with a genuine interest in streamlining the exchange of medical and health information. UHG specialises in the retrieval and transfer of medical information – we leverage skilled resources and a dedicated technology platform to connect business and medical providers enabling the quick and secure transfer of information. This newly created role will be responsible for driving UHGs long standing medical provider relationships impacting performance for all – minimising disruption for the provider while optimising the speed of medical information retrieval for our customers. What You Will Be Doing The Relationship Manager - Medical Providers will be responsible for developing and maintaining deep, sustainable relationships with hospital facilities, medical clinics and medical or allied health practitioners to assist in the fast and safe exchange of medical information. This will be achieved through implementing a relationship-based account management strategy and balancing an understanding of the headwinds faced by healthcare providers with our customer needs, to optimise service delivery and achieve a consistent & timely response to requests for information by provider and facility. Additionally, the Relationship Manager – Provider will lead UHGs relationships with key aligned stakeholder groups including but not limited to practice manager networks, medical practitioner member organisations, and medical practice software specialists. Key Responsibilities include, but are not limited to: Developing and executing UHGs Provider Relationship strategy Meet with and build and sustain relationships with healthcare providers, medical provider clinics and hospitals assisting in delivering better outcomes for UHGs customers and their clients. Grow external stakeholder relationships with GP practice management software companies and advocacy groups such as the RACGP and AMA. Meet with UHGs key customers to share industry insights, trends, opportunities for continuous improvement, and reporting on key performance (SLAs & provider cycle times/costs) metrics. Represent UHG at appropriate customer and industry related events / forums. Lead UHGs Provider Education initiatives Commit to continuous innovation in how we deliver our goals and partner with medical practitioners and our customers. What You Should Have Understanding of how Primary Healthcare works in General Practices &/or similar Proven ability to build relationships with healthcare providers towards optimising outcomes (GP’s, Specialists, Hospitals) Proven ability to drive continuous improvement and innovation Medical, Nursing or Allied Health background desired but not essential So why work for UHG? Our business is the market leader in its field. We are an established business looking to optimise what we do, but with an eye to challenge the status quo and innovate through people, process, and systems to stay ahead of the curve. Our office is located amongst the cafes and shops on Chapel St in Prahran. We offer: Flexible working arrangements with one anchor day and a second flex-day combined with the flexibility of working from home Employee discounts for health insurance, gyms, pools, and travel club Options for novated leasing and some salary sacrificing Paid parental leave Purchased Leave (up to 4 weeks) Employee Assistance Program You are welcome here. Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. We are happy to adjust our recruitment process to support accessibility needs. Seniority level Mid-Senior level Employment type Full-time Job function Customer Service, Public Relations, and Health Care Provider Industries Medical Practices, Wellness and Fitness Services, and IT Services and IT Consulting #J-18808-Ljbffr