Relationship Manager - VIC

Job Description

If you are passionate about Sport & Racing and have a natural ability for excellent customer service and hosting events, then we have the role for you! About Us Sportsbet is a leading Australian e-commerce business in the online wagering sector, bringing excitement to over 2 million Aussies. We do this by living our values to create an innovative entertainment brand, trailblazing products and best-in-class platforms that deliver great experiences to our customers. We have over 1,300 team members at Sportsbet but as part of the Flutter Group , we’re a true global player. Committed To Responsible Gambling Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools. We’re proud to be the leaders in responsible gambling in our industry, not just locally, but globally. About The Role Our Premium team is a customer-facing team that builds lasting relationships with our customers through experiences and brings the best of Sportsbet to them. Reporting into the Team Lead, as a Relationship Manager you are responsible for providing outstanding service to our most valued customers. You will do this by establishing and supporting the relationship and management of an allocated group of customers and ensuring their satisfaction by providing tailored offerings to meet their needs. Responsibilities Include: Act as the primary point of contact for Sportsbet customers and manage any issues or enquiries that come through. Work with internal teams to resolve in a timely manner such as our Safer Gambling and Risk & Trading teams. Host and ensure customers have a superior experience at sporting and general events like our corporate box at the MCG or during Spring Racing Carnival. Maintain records of all communication and customer insights within CRM (Salesforce) for customisation and relationship building. Amplify marketing campaigns through outbound calling and other available channels to promote our commitment to sustainability and safer gambling (deposit limits etc.). Meet and exceed performance metrics, including customer satisfaction scores, response times and product promotion targets. The Relationship Managers within the Premium team at Sportsbet adopt a flexible working week policy based on customer requirements to ensure a great work-life balance. Every 2-3 months, there will be a requirement for weekend work and late-night shifts (10am - 6pm) over a rotating roster, however most weeks will be Monday to Friday 9am - 5pm with the occasional hosting on a Friday or Saturday night. The successful candidate must be based in Melbourne for this role. We offer a hybrid working model with 3 days in the office. The Perks 25 days annual leave (that’s right, a whole extra week!) Genuine flexible working policy with a $800 work from home office allowance. Weekly concierge service including free massages, manicure/nail appointments – all onsite! Daily fresh fruit, free breakfast, sparkling water and Kombucha on tap in the office. Development budget to send you to conferences, events, courses and other learning opportunities. End of trip facilities with an onsite table tennis and pool table. Access to our Employee Assistance Program and a Circle In membership. Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time. We encourage you to apply as soon as possible as we review candidates within 2-3 weeks of advertising. Be sure to check out our Instagram page, Sportsbet LinkedIn page as well as our careers website for more information and insight into our culture. Ready for your Green Tick Feeling? Apply now #J-18808-Ljbffr