Reliability Service Engineer

Job Description

Are you ready to take on an ambitious role where you can make a significant impact? At Emerson, we pride ourselves on being a trusted partner in the world's most crucial industries. As our Reliability Service Engineer, you will be responsible for providing technical support in implementation, commissioning, and lifecycle services of Emerson reliability solutions. This role will be instrumental in this fast-growing reliability business. In This Role, Your Responsibilities Will Be: Provide technical support to Emerson sales team and clients Facilitate project delivery of asset reliability solutions Deliver training courses on the asset reliability solutions Ensure availability of cloud infrastructure for SaaS deployments Use procedures and templates from Service Management Office (SMO) and Project Management Office (PMO) for applicable work scope General networking and cybersecurity knowledge Ensure all work is carried out safely Ensure timely execution of planned service activities, assessment, repairs, warranties, and goodwill work Undertake or advance technical investigations in response to customer or department's requirements Provide technical advice to customers utilizing Global Support Center for difficult matters and follow up to ensure problems are resolved Work closely with key customer contacts to develop training plans for their workforce Win customer’s confidence through excellent service Update technical know-how about solutions through own initiatives and company-sponsored training Complete appropriate documentation for all technical tasks and submit in a timely manner Utilize and fully support all Emerson required systems (CRM/Outlook/Timesheets/Oracle, etc.) Who You Are: You readily act on challenges without unnecessary planning. You work cooperatively with others across the organization to achieve shared objectives and provide timely and helpful information to others. For This Role, You Will Need: Trade Certificate (electrical/mechanical) or tertiary qualification Technical experience in the purpose of Condition-based Maintenance (CbM) programs applied to rotating assets Experience in online vibration protection and surveillance monitoring systems Experience with Emerson AMS Machinery Manager software and AMS 2130/40 vibration analysers Fault finding, diagnostic, and analytical skills Our Offer to You: By joining Emerson, you will be given the opportunity to make a difference through the work you do. Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company. We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work setup where our team members can take advantage of working both from home and at the office. Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities. Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent! #J-18808-Ljbffr