Reservations Agent (Full-time) | Holiday Inn Sydney Potts Point

Job Description

Reservations Agent (Full-time) | Holiday Inn Sydney Potts Point Travel is a journey. We help make it a joy.Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoyinga quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping themcreate memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’vebeen on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to giveyou a warm welcome to the Holiday Inn family. What's the job? As Reservations Agent, you’ll be responsible for all reservations activities such as recording and processingall reservation inquiries made by phone, fax or email and converting to sales where possible to meet hoteltargets. You’ll work closely with other Hotel departments such as Sales & Marketing and Front Office toensure a positive delivery of guest experience. What we need from you The right to work in Australia Minimum 6-12 months Front Office/Reservations/Customer Service experience Qualifications in Hotel Management and/or Hospitality related field preferred Proficiency in Opera Property Management System and integrated Point of Sale and channel management systems is highly regarded Excellent written and verbal communication skills, and conflict resolution. Fluency in English, while bilingual or multilingual would also be advantageous Excellent attention to detail Excellent stakeholder management, ability to collaborate effectively with departments on groups and projects Strong organisational skills and ability to prioritise workflow and workload individually and across the team. Assist with other duties as required Flexibility to work a 7 day rotating roster – during the week, weekend and public holiday shifts are all part of the job What we offer We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including free duty meals, free parking, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? #J-18808-Ljbffr