Reservations & Member Services Coordinator

Job Description

Job title: Reservations & Member Services Coordinator Work Location: Yacht Club Precinct Business Unit: Restaurants and Bars Reports to: Restaurant Manager & Events, Venue Manager Working relationships: VM Restaurant and Events, VM Snapper & Co, Executive Chef, Duty Supervisors and Restaurant Supervisors Primary Purpose The Front of House and Events Coordinator is responsible for delivering exceptional customer service the Yacht Club, managing front-of-house tasks, and ensuring the smooth execution of events. The role requires coordination of group bookings, event ticketing, and administrative support to ensure seamless operations and a high standard of service. Key Result Areas Greeting all members & visitors Bookings Service Excellence Achievement Safe Working Practices Conformance Cash Handling Accuracy Continual Improvement Participation Housekeeping Effectiveness Professional Self Development Essential Duties and Responsibilities Meet & Greet members and Guests. Ensure Reception area is clean, tidy, and presentable with up-to-date marketing collateral. Management of busy main switch phone; answering calls in a timely manner, responding to customer and member queries, resolving issues quickly, efficiently, and courteously. Deal with bookings by phone, e-mail and face-to-face. Maintain IT effectiveness including membership processing & NowBookIt Systems Perform all tasks required for the job which will provide an excellence of service to members and their guests. Be aware of WH&S regulations and other working practices and conform to these practices. Be professional whilst handling money. Ensure correct money transactions are conducted at all times. Always examine ways to improve the section and pass suggestions to your immediate Supervisor. Ensure housekeeping policy and procedure is carried out. Seek out and undergo job training and coaching which will continue to update and enhance knowledge and skills. High level of attention to detail. Support the Venue Manager – Restaurant and Events in handling guest’s requests, and enquiries for the venue to ensure a positive outcome is achieved. Support the Venue Manager – Restaurant and Events Manager with data entry into Salesforce. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to our members and customers. Education and Work Experience Requirements High school diploma or equivalent degree. RSA (Responsible service of Alcohol). Must have basic computer knowledge. Experience with Salesforce and Now Book IT desired but not essential. Excellent communication skills. (verbal and written). High level of energy and enthusiasm. High level of accuracy and attention to detail. Be able to meet demands of a busy work environment. Ability to work under pressure and handle multiple tasks maintaining a high level of attention to detail. Be courteous, friendly, smiling, and professional in approach. Excellent customer service and rapport building skills Polite and professional phone manner Must have prior experience in similar role Effective team player, contribute positively as part of the team and help in various tasks as required. Must have experience with administrative & clerical procedures. #J-18808-Ljbffr