Reservations & Revenue Manager

Job Description

About Us The Hotel Windsor is an iconic Australian landmark, a heritage-listed ‘Grand Hotel’ steeped in European elegance and renowned for its timeless charm. Nestled at the prestigious ‘Paris’ end of Spring Street in Melbourne, we offer a unique experience where old-world sophistication meets modern-day excellence. We welcome positive, passionate, honest and hardworking individuals into our team and commit ourselves to the highest professional standards. We pride ourselves on delivering unforgettable guest experiences, driven by a passion for innovation, quality, and service excellence. The Opportunity As our Revenue & Reservations Manager, you will be responsible for developing and implementing revenue management strategies to optimise room revenue and occupancy levels. You will monitor and analyse market trends, competitor performance, and economic indicators to refine pricing and inventory management strategies. In addition, you will oversee the reservations process, ensuring accuracy and efficiency in booking procedures and system operations. You will manage distribution channels, including online travel agencies (OTAs) and direct booking platforms. Your Day-to-day Develop and implement effective revenue management strategies to maximise room revenue and occupancy. Analyse market trends, competitor performance, and customer behaviour to inform pricing decisions. Collaborate with sales, marketing, and operations teams to align revenue strategies with overall business goals. Oversee the reservations process, ensuring accuracy and efficiency in booking procedures and systems. Manage distribution channels, including online travel agencies (OTAs), global distribution systems (GDS), and direct booking platforms. Prepare and present regular revenue reports and forecasts to senior management. Ensure optimal use of revenue management systems and tools. Train and mentor the reservations team to ensure high standards of service and efficiency. Maintain strong relationships with key stakeholders, including travel agents, corporate clients, and third-party partners. You Will Have Minimum of 5 years of experience in revenue management or reservations management in the hospitality industry, preferably in a luxury hotel setting. Exceptional analytical skills with a proven history of achieving and exceeding revenue targets. Expertise in using revenue management systems, property management software, and Microsoft Office programs. Excellent communication and interpersonal abilities to foster collaboration and maintain strong stakeholder relationships. The ability to perform effectively under pressure and adapt to evolving market conditions. Strong attention to detail, coupled with excellent organisational and problem-solving capabilities. A passion for enhancing guest experiences while driving revenue growth and maximising potential. Discover What Awaits You Immerse yourself in the storied legacy of Melbourne's iconic Grand Heritage Hotel, where every day presents a chance to shape its enduring narrative. Indulge in exclusive discounts across our esteemed collection of venues including Kudo, Aru, Sunda and Antara. Experience the ultimate convenience of a prime CBD location, mere steps away from public transport and at the heart of Melbourne’s vibrant city. Enjoy daily nutritious staff meals to fuel your workday, and complimentary dry-cleaning services. Opportunities to take your career to new heights, with plenty of room for growth within our ever-expanding hospitality group. Join Us! If you are a motivated hospitality professional with a passion for revenue management, leadership, and delivering exceptional guest experiences, we want to hear from you. Apply now to play a pivotal role in our dynamic team! At The Hotel Windsor, we value the unique skills and contributions of every individual. We are committed to creating an inclusive workplace that reflects the diversity of our community. First Nations peoples, LGBTQIA+ individuals, women, and people of all backgrounds and ages are encouraged to apply. Please Note: Only short-listed candidates will be contacted for this role. Applicants must have full, permanent working rights in Australia. #J-18808-Ljbffr