Resident Services Manager

Job Description

Arklife Fortitude Valley, Queensland, Australia 2 days ago Be among the first 25 applicants Operations Manager - Arklife (Build-To-Rent) About Arklife Build to rent institutional grade residential communities South Brisbane and Fortitude Valley locations Career – not just another job! This is your chance to join a people-focused business that provides Development Management, Investment Management and Operational Management Services. Our platform creates quality BTR assets for our owners and residents, utilising our expertise across the entire property lifecycle, from site acquisition, funding, design, and delivery, through to property management and asset value maximisation. The projects under development (and completed) are of exceptionally high standard and have been developed with the end resident at the forefront of design. These projects also contain retail and office components and are located in highly desirable inner-city locations. As the Resident Services Manager, you will report to the Resident General Manager and be responsible for implementing and contributing to the Resident Services strategy. While your primary focus will be our existing building in Fortitude Valley, you will also support the lease-up of our soon-to-be-completed building in South Brisbane. Our buildings feature an extraordinary collection of resident amenity areas and services, including a fully equipped gym, a beautiful rooftop pool, events spaces, coworking and rooftop dining. Snapshot of the role Leasing & Resident Services Strategy – Develop and implement strategic plans for continuous leasing and resident engagement while ensuring alignment with overall property management goals. Reporting & Data Analysis – Document leasing activities, review feedback, and provide comprehensive reports to management to improve resident satisfaction and leasing success. Property & Tenancy Management – Manage leasing transactions, tenancy agreements, condition reports, inspections, and compliance with regulations. Resident Experience & Service Coordination – Oversee resident service initiatives, events, and programs, ensuring prompt response to resident requests. Market Monitoring & Collaboration – Stay updated on market trends, vacancy rates, and collaborate with marketing and operations teams to enhance property management strategy. Property experience is not a must for this role. We would consider candidates from a variety of backgrounds including hospitality, events, student accommodation, hotel management, etc. You will be a natural people connector and committed to ensuring that the residents enjoy every day living in the building! This role can offer a fast-tracked career path for the right person in management as the business is growing. If you have the desire to make your mark on build-to-rent assets along with the opportunity to get in on the ground floor of an evolving and growing institutional asset class, then please get in touch with us. Seniority level Not Applicable Employment type Full-time #J-18808-Ljbffr