Residential Restoration/Construction Division Manager

Job Description

Job description for Production Manager: Manage and delegate the starting and completion of reconstruction projects Manage estimators Train and coach team members that produce reconstruction projects Communicate with customers frequently on the status of the job Conduct annual, mid-year and 90-day performance reviews with all direct report team members Find, hire and train new team members using Rotor skills set Conduct Weekly L10 and GSR meetings (traction methodology) Assist in resource management with emergency services Create work orders for projects Schedule vendors and subcontractors for repairs to be completed Manage an on-site foreman on each project Order materials Approve purchase orders Work with Account Receivables on collections Review estimates as needed and align budgets with expectations Provide weekly updates on all active projects Provide constructive feedback Communicate and negotiate with insurance carriers and property owners Resolve conflicts with carriers, property owners, vendors and tradesmen Audit customer service complaints Manage and exceed budget expectations Monitor job sites for safety issues, quality and training opportunities Manage an Emergency Services Department Attend industry related trainings and industry association events Weekly manager on call duties Follow the Paul Davis Values, Vision, Mission and 10 Serving Basics All other duties as assigned Business Development and Accounting/Office Manager will be managed by others. Education and Experience: Required High School Diploma or GED required Five plus years of experience in a Management or Leadership role within the Restoration/Construction industry Experience in construction and construction management/supervision Class A or B General Contracting Licenses Associate Degree or bachelor’s degree Xactimate knowledge Salary: $125,000 starting base salary plus bonus earning potential Job Type: Full-time Full Job Description: The Operations Manager will possess a solid understanding of production matters related but not limited to residential Construction, Estimating, Customer Service, Water Mitigation, Mold Remediation, and Contents Restoration. Maintain a keen insight in overseeing the full life-cycle of the production processes. Well-versed in the set-up, processing, and production of high-quality projects. Accountability: The Operation Manager is directly accountable to the President of the company. Duties and Responsibilities: Relaying production information to field installers Reviewing incoming sold jobs for accuracy, documentation, and work scope Assisting in interviewing and onboarding new crews Scheduling subcontractors, suppliers, and services associated with the projects Implementing and supervising the execution and completion of all punch lists Customer communications and relations including dispute management Supervising and training Project Managers and CSRs on customer service and quality control Ability to diagnose damage and repairs as needed Scheduling all works to order with subcontractors (roofing, windows, siding, paint, gutters, etc.) Pulling permits and making sure jobs pass inspection Communicating with customers daily, assisting in CSR role as needed Quality control checks as needed in the field Assuring processes and policies are being followed and trained on Assuring jobs are completed on time and within the anticipated profit margin Hitting anticipated production department goals Requirements: 3-5 Years management experience Ability to climb a ladder and be comfortable with heights Construction experience, but not required Excellent time management skills Ability to lead, train, and coach staff Excellent written and verbal communication skills, including the ability to resolve conflict calmly Strong attention to detail, good follow-through, and organizational skills Ability to work with little to no supervision: Self-motivated and highly goal-oriented Ability to work in a fast-paced environment while maintaining flexibility Team Player Ability to Multitask Maintain the integrity of the Company Salesforce CRM system knowledge a plus but not required Knowledgeable in Microsoft Office (Excel, Outlook, Word) This is a full-time, salaried position. Standard days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. In addition, the position requires being on-call and the ability to work during nonstandard hours when the need arises. Travel: Travel on an as-needed basis. #J-18808-Ljbffr