Response & Connection Practitioner (Townsville)

Job Description

Townsville, Queensland 4810, Australia • Part-time Description SCHADS Award Level 4 ($43.51 - $46.81 per hour + shift loading), plus super. NFP salary packaging available. Shifts: This is predominately an out of hours role, operating between 16:00 - 08:30, Monday - Sunday. Located in Townsville, QLD (WFH + local travel). About the Victims of Community Crime Response (VoCCR) Service The Victims of Community Crime Response (VoCCR) pilot service focuses on addressing current gaps faced by victim-survivors needing immediate practical support after experiencing an interpersonal violent crime. Our aim is to provide efficient short-term crisis assistance, such as coordinating emergency transport and accommodation and addressing basic needs, such as food, clothing, home safety upgrades and more, within the first 72 hours of the incident. We also provide warm referrals for long-term support, which may involve legal, health, financial, and housing support. What to expect in your new role Townsville (QLD) Response & Connection Practitioners provide immediate assistance to victims/survivors referred to VoCCR by the QPS (Queensland Police Service) after experiencing an act of interpersonal violence. This role will deliver immediate trauma-informed support in the form of answering or triaging inbound calls with compassion, providing psychological first aid and emotional support through traditional CBT interventions such as mindfulness and grounding techniques for callers presenting in acute distress, undertaking risk and needs assessments, safety planning and guiding service users through warm referral pathways. At times, at the request of the victim and in consultation with the Team Leader, Response and Connection Practitioners will travel to designated locations within the Townsville, QLD area to offer in-person crisis support and, if required, coordinate essential practical needs such as emergency transport and accommodation, food, clothing, safety enhancements, and other forms of practical assistance. Onboarding & Training information Group intake 10/03/2025 Week 1 training: Onboarding training held from Brisbane, QLD office (flights & accommodation organised by DVConnect). Week 2 training: buddy shifts from home. Required experience for the role Confidence in navigating IT and phone systems such as CRMs, Microsoft Office suite etc. You must be able to promptly type case notes during calls and maintain database accuracy. Minimum 2 years’ experience in areas relevant to community and human services field with the ability to apply a trauma-informed approach and other relevant practice frameworks/theories relevant to crisis intervention. Minimum qualification level - Diploma in community services, youth work, counselling or other relevant fields. Experience in risk and needs assessments, safety planning, referrals or case management. Completing tasks within agreed timeframes including planning, implementation, and coordination of practical support. Experience navigating sensitive situations calmly and professionally. Ability to collaborate with stakeholders, including both sector and non-sector partners. High level of empathy and cultural awareness when engaging with diverse groups; including working towards supportive and culturally safe spaces for Aboriginal and Torres Strait Islander peoples. Additional requirements Own a reliable, insured vehicle (Please note that you will not be transporting clients). Valid, unrestricted Australian driver's license. Strong NBN connection. Appropriate home office. Right to work in Australia. Valid (P) BlueCard or willingness to obtain. Willingness to complete a national police check facilitated by DVConnect. Availability and commitment to successfully complete 2 weeks of full-time training prior to commencing contracted hours. Knowledge and understanding of the Queensland Domestic Violence Legislation and Queensland criminal justice legislation, including victim of crime and child protection (or willingness to acquire). Supporting high-risk clients and/or referral intake experience. What's in it for you? You can choose to salary package up to $15,990 per financial year. Easy access to exclusive work perks via Employment Hero. Receive best-practice clinical supervision and supportive 1:1 catch-ups with your dedicated Team Leader. Free professional and confidential mental health and wellbeing support for personal and work-related issues through EAP. Be part of an inclusive and fun environment. If this opportunity excites you and you are eager to showcase your unique professional and personal talents and experiences - APPLY TODAY! Please note that only short-listed candidates will be contacted. VictimConnect is committed to helping all people impacted by a violent or personal crime in Queensland and supporting their rights under the Victims of Crime Assistance Act 2009 and the Charter of Victims’ Rights. We respectfully acknowledge and celebrate the Traditional Custodians throughout the lands on which we live and work. We pay our respects to Elders past, present and emerging. We support the LGBTQ+ community, children and young people, people from culturally and linguistically diverse backgrounds, people with disabilities and people of all ages. #J-18808-Ljbffr