Junior Claims Consultant
Join Our Claims Team at TAL: A Career with Purpose and Growth in Life Insurance Are you a recent graduate eager to advance... more info
Retail Claims Consultant
Salary:
100.00 - 125.00
Posted:
08-03-2025
Category:
Management Strategy
Sydney,
Job Description
Sydney based role with the flexibility of hybrid working. The role of a Life Insurance Retail Claims Consultant is an incredibly rewarding and fulfilling role. It takes passion, determination, resilience and patience to be in a position to support those customers who find themselves in incredibly vulnerable situations. We are looking for candidates who would like to further their career within life insurance claims. Working with a Life insurer that has a commitment to strong claims management and exceptional customer service, this is an incredible opportunity not to be missed! In this role you will assess and manage a complex portfolio of Retail Income Protection claims in line with policy terms. You will be supported by your team manager and technical claims consultant throughout the claims management process. In turn, you will be responsible for the proactive management of your own portfolio. Strong communication is a must, with the ability to tailor your communication style as needed, setting clear expectations, and displaying genuine empathy. A focus and understanding of an insured's functional capability against their occupational duties will be key to supporting sustainable customer outcomes. You will have the opportunity to build and maintain relationships with internal stakeholders such as the rehabilitation team, medical officers, underwriting, legal and reinsurers. As expected, you will work towards achieving claims targets, improved customer experience and regularly reviewing process to identify potential improvements. Accountabilities: Proactively managing a varying range of Income Protection claims. Review and sign-off assessments. Role model values and lead by example. Ability to gather and decipher relevant information that will assist in management of the claim. Adopt and advocate effective case management to support strong claims strategies and outcomes. Take a collaborative approach to claims management by leveraging support from internal and external stakeholders. Calculation and timely payment of income protection benefits in line with policy terms. Have the ability to work within a team environment and support others when needed. Exposure to utilising remedies under the ICA. Adhere to Life Insurance Code Of Practice (LICOP) and internal Service Level Agreements (SLA's). Your Experience: Life insurance claims management experience in Retail or Group Claims. Allied Health background (Psychology, Occupational Therapy, etc), Nursing, Law or Accounting is desirable. Strong written and verbal communication skills. If you believe you fit the above criteria and have what it takes to be a Retail Claims Consultant within a fantastic claims team and organisation we would love to hear from you by submitting your resume. Seniority level: Entry level Employment type: Full-time Job function: Finance and Sales Industries: Insurance #J-18808-Ljbffr
Job Details
Salary: 100.00 - 125.00
Posted: 08-03-2025
Category: Management Strategy
Sydney,
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