Retail Manager - Chadstone

Job Description

Retail Manager - Chadstone Apply locations VIC time type Full time posted on Posted 2 Days Ago job requisition id R006339 We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia. We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently. We are Vicinity. Role purpose The Retail Manager is responsible for developing and executing the centre’s retail engagement strategies to maximise net property income, enhance asset valuation, improve retailer satisfaction, drive turnover, and elevate the overall customer experience, while managing a dedicated portfolio of retailers. Supporting the Centre Manager, this role may also involve ad-hoc tasks as needed. As a trusted advisor, the Retail Manager provides expert guidance on the optimal retail mix to achieve annual sales targets, foster retailer growth, and drive the centre's strategic objectives. With strong financial acumen and interpersonal skills, the Retail Manager builds positive retailer relationships and fosters collaboration. The role includes leasing storage spaces and managing the centre’s budget, ensuring efficient operations and financial success. By managing information, resources, and retail support initiatives, the Retail Manager plays a crucial role in supporting retailers' success and contributing to the overall performance and growth of both the retailers and the shopping centre. Please note this is a 12-month parental leave contract. Key Accountabilities Retailer Management & Tenant Relationships Consistent and positive retailer engagement, fostering strong relationships and enhancing collaboration to maximise performance of retailers. Oversee tenancy administration, ensuring successful retailer onboarding and compliance with pre-trade requirements. Maintain regular communication with retailers through updates, newsletters, memos, and ad-hoc correspondence. Develop and implement retail support strategies to drive sales, traffic, and profitability. Understand and utilise retailer and industry insights to improve centre performance, including NPI and sales. Build and maintain positive relationships with tenants, addressing their needs and concerns. Organise and conduct regular tenant performance reviews to discuss issues and opportunities for improvement with the Asset team. Lease Management Manage lease variations such as assignments, abatements, trading name changes, and usage adjustments. Manage storage licenses, including temporary and seasonal requests, and oversee relocations or vacate notices. Ensure compliance with lease agreements, including sales/PLI, trading hours, centre rules, permitted use, and store presentation. Maintain accurate records of tenant agreements, maintenance requests, and other relevant documentation. Centre Operations Drive improvements in centre presentation standards through strategic operation and capital project recommendations. Contribute to the centre’s visual standards assessment and ensure store presentation standards are met. Collaborate with the Guest Experience team (where applicable) to deliver outstanding customer service and manage feedback. Provide stewardship for all retailer operations related opportunities and issues. Deliver retailer support by collaborating with Marketing to highlight retailers who could benefit from Marketing support, such as visual merchandising, signage, social media. Reporting & Financial Accountability Complete sales analysis and reports accurately and on time. Responsible for ATAM reports, VSA reports, and annual VSA reports. Manage and distribute financial information using systems such as Tableau, Salesforce, JDE and Anaplan. Canvas and develop retail media income opportunities. Oversee percentage rent, capped occupancy and storage. Maintain centre controlled debt in line with agreed targets including: Adherence to Payment Plans (including payment plan approval process). Coordinating legal action in conjunction with external legal team. Managing any mediation processes and or termination processes as required. Bad Debt Write off Management. Provide recommendations for rental abatement. Communicating with retailers outside of formal letter process to negotiate payments as required. Coordinating legal action in conjunction with external legal team from end to end, legal process. Retail Coordination & Customer Service Manage the onboarding and integration of new retailers. Coordinate with store managers to resolve operational issues and ensure compliance with centre policies. Facilitate communication between centre management and retailers. Address customer feedback promptly and support initiatives to enhance the customer experience, including events and promotions. Key Role Relationships Retail and Commercial Tenants Customers Centre Manager Retail Team Operations Team Centre Management Team Leasing Executives & Mall Leasing Development Regional Managers Brand & Marketing Finance Joint Venture Partners (where applicable) Experience & Capabilities ESSENTIAL EXPERIENCE (what you have done) Experienced professional with a background within the retail or property management industry. Demonstrated experience developing and managing retailer relationships, with exceptional skills in managing internal and external relationships, in order to drive commercial results. Ability to effectively collaborate with a variety of individuals and groups coupled with exceptional reporting and financial management. A relevant tertiary qualification is desirable. CRITICAL KNOWLEDGE (what you need to know) Excellent working knowledge of retail legislation, leases and retail fundamentals. Financial acumen and proven performance to drive value and commercial results. CAPABILITIES (what you can do) Proven capability in working with retailers to meet financial objectives and other centre objectives. Outstanding interpersonal and strong verbal and written communication skills. Customer service skills. Strong organisational, compliance and time management skills. Ability to work as a part of a team and develop and maintain strategic relationships. PERSONAL ATTRIBUTES (who you are) You consistently demonstrate and role model the behaviours that bring the Vicinity values to life: Respect: We listen to and acknowledge each other's views We have difficult conversations with care Integrity: We back our words with the right actions We do the right thing, no matter the situation Customer Focus: We nurture a genuine connection with our customers We consider customer needs when making decisions Collaboration: We invite the right people to the table We balance consensus with decisive actions Excellence: We always strive to improve We share our challenges and celebrate the wins Why Vicinity? Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes: Flexible working options Birthday leave & purchased additional leave $1,000 worth of VCX securities rewarded for eligible team members Internal mentoring program Generous Parental Leave We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect. At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. Our people and our Employee Advocacy Groups (Gender Balance, Cultural Diversity, Disability & Access and Pride & Allies) actively build community and provide allyship within Vicinity. If you’d like to speak to someone to understand what it’s like firsthand to work here, please reach out to our Talent Acquisition team. We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team: Email: Phone: +61 3 7001 4000 (request to speak to our Talent Acquisition team) Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required depending on role and level. About Us We are Vicinity At the heart of who we are is our purpose of enriching community experiences. It’s what unites us, and what drives us.And when we talk community, we are talking about all our communities; our retailers, consumers, investors, partners and our people. All are important to us, and we value them greatly. Reimagine what's possible At Vicinity Centres, #weimagine possibilities that are truly endless. Right this minute across the country, momentum is building as our people work together to reimagine destinations of the future.It’s a big and exciting job and there’s a lot to do. This is just the beginning, so now is the time to join, be brave and reimagine what’s possible. #J-18808-Ljbffr