Retail Store Manager - Byron Bay

Job Description

Hi, we’re Bhumi! And together we’re here to revolutionise the textile industry by filling homes with beautiful, sustainable and affordable Bedding, Bath, Basics and Sleepwear. With our laser focus on sustainable fabrics, marketing and customer-centricity, we want you to jump on board as we accelerate towards becoming a leading sustainable lifestyle company globally. Build an Iconic Global Brand Bhumi isn’t just an eCommerce business. With a core focus on product strategy and retail growth, we currently operate two physical retail stores in Australia (Melbourne and Byron Bay) and aim to expand our market share internationally, particularly in Europe. People are a huge part of the way we work at Bhumi, and we believe in caring for each other, ourselves, our community and our customers. We value honesty and authenticity and work together with humility to make things happen! When the team wins, we all win. If this sounds like a team you’d like to be part of, read on below. The ideal candidate will have the hunger to take our Byron Bay store and overall presence in the area to the absolute next level --- you will have an ability to create brand awareness, tell our story plus manage the daily operations of the retail store and complete tasks related to inventory tracking, marketing and customer service. You should be a confident salesperson and be able to share their best practices in order to onboard new employees. We are seeking a passionate and enthusiastic local resident to be our Store Manager for our Byron Bay store who will take the store to the next level . This role is perfect for someone who is hungry, curious, driven and thrives in a dynamic retail environment, loves an incentive structure, comfortable with b2b sales and is eager to create an exceptional in-store experience while promoting our brand through engaging social media content. As a Bhumi Store Manager, you will transform our store into a hub of learning, engagement, and sustainable lifestyle options across our Bedding, Bath & Basics range. If you are a proactive, customer-focused individual who is excited about sustainability, community engagement and growing a business, we want to hear from you! Key Responsibilities Customer Engagement : Deliver exceptional customer service by warmly welcoming customers, understanding their needs, and guiding them to find the perfect Bhumi products. Community, Collaborations & Partnerships within Byron Bay : Foster a strong network of partnerships with like-minded businesses in the community and drive brand awareness and education about sustainability, Bhumi’s ethos, and the benefits of our products. Brand Promotion : Create engaging content for Bhumi’s social media channels to drive in-store traffic and enhance brand awareness. This includes taking photos, making videos, and writing posts that reflect our brand values. Note - You will receive appropriate training, direction and guidance from our marketing team for content creation and promotion. Merchandising and Restocking : Ensure the store is always beautifully presented by maintaining product displays, restocking shelves, and managing inventory. Sales and Reporting : Assist with sales transactions, handle cash and card payments, and maintain accurate sales records. Report regularly on sales performance and customer feedback. Collaboration : Work closely with the Melbourne & Byron Bay Operations Team to align on our store / retail strategies and ensure seamless operations. B2B & Wholesale : Service the local hotels, spas, boutiques and airBnB owners with a lucrative incentive / commission structure. Qualifications and Skills Proven experience in retail (and/or wholesale), preferably within a lifestyle or sustainable brand. Strong customer service skills with a genuine passion for creating positive customer experiences. Proficiency in social media content creation and a good understanding of various platforms. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. High attention to detail and ability to maintain store presentation standards. Passion for sustainability and ethical business practices. Requirements (To succeed in this role) Maintain a positive and professional attitude with exceptional attention to detail. Demonstrate a customer-centric approach, striving to provide the best possible customer experience. Possess strong and clear written communication skills to effectively convey information and solutions to customers. Exhibit exceptional customer service skills, including active listening, problem-solving, and empathy. Ability to work autonomously and collaboratively with a team, demonstrating flexibility and adaptability. Display an empathetic nature to understand and address customers' needs and concerns effectively. Prioritise tasks effectively, ensuring timely resolution and customer satisfaction. What else is in it for you? Lucrative incentive / commission structure with "no ceiling" You grow with the Byron Bay store Weekly / Monthly team events Free anniversary Bedding or anything of your choice and enjoy generous friend / family discounts Support for any course, conference or training that will help us mutually grow An autonomous work environment where there is never a regular ‘days work’ A diverse culture and a bunch of really lovely people who care about the planet, people & animals Join us in our mission to revolutionise the textile industry and become Australia's leading sustainable lifestyle brand. Yours kindly, Vinita & Dushyant from Bhumi Seniority level Mid-Senior level Employment type Full-time Job function Sales and Business Development Industries Retail #J-18808-Ljbffr